Job Summary:
SHADOW is seeking a proactive and detail-oriented IT Support Specialist to join our team. This role will be essential in supporting our employees, maintaining our IT infrastructure, and ensuring data security through reliable backups and routine system monitoring. The ideal candidate will be highly skilled in troubleshooting, managing system performance, and providing exceptional support to users across various platforms and hold 1-2 year of experience within a similar role.
1. Providing User Support
- Assist employees with technical issues via email, Zoom, or Google Meet.
- Guide users through troubleshooting steps, including software installations, updates, and configurations.
- Deliver clear and supportive guidance to ensure employees feel empowered with their IT tools.
2. Monitoring IT Systems
- Regularly monitor servers, network devices, and systems for optimal performance and security.
- Review system logs for errors or unusual activity, taking proactive steps to address issues.
- Utilize monitoring tools to detect and address potential system issues before they impact business operations.
3. Routine Maintenance and Updates
- Apply software updates, security patches, and system upgrades as needed to maintain optimal performance.
- Conduct routine hardware maintenance and replace faulty components as required.
- Ensure all systems are operating with the latest security protocols to safeguard against vulnerabilities.
4. Data Backup and Recovery
- Ensure regular data backups are conducted and verify backup integrity.
- Restore data as needed from backups, with minimal disruption to business activities.
- Maintain detailed backup and disaster recovery documentation to support business continuity efforts.
- Proven experience in IT support, systems monitoring, and data backup management.
- Strong understanding of network, hardware, and software troubleshooting.
- Familiarity with backup systems, disaster recovery protocols, and system monitoring tools.
- Excellent communication skills, with a customer-service-oriented approach.
Annual Compensation
$46,000
What We Provide:
- Medical + dental + vision insurance
- Generous PTO and paid holidays
- Dedicated mental health days
- Unlimited sick time
- Give Back. We want SHADOWs to extend their hearts and give back to their various communities and interests, on the clock! We offer 40 hours of paid VTO annually (voluntary time off)
- 401(k) retirement plan with matching
- Pre-tax commuter and healthcare benefits
- 12 weeks paid leave for new parents
- Individualized career mapping
- Summer Fridays (early close Fridays Memorial Day - Labor Day)
- Hybrid work schedule (1-3 days in office per week, depending on role)
While SHADOW intends to maintain these employee benefits, the Company reserves the right to modify, amend or terminate these benefits at any time and for any reason.
Additional Information
SHADOW promotes a diverse and high performing company culture. SHADOW is dedicated to providing equal opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.
All your information will be kept confidential according to EEO guidelines.
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What We Do
SHADOW is a creative marketing and communications agency with integrated disciplines across media relations, influencer marketing, experiential and event production, social media management and content development.
Using these services, we shape insights and ideas into stories, animate stories into moments and engineer moments into movements.
We are also connectors – we create inter-client synergies to maximize opportunity as well as leverage industry relationships for introductions, partnerships, business development and more.
With a robust portfolio of brand campaigns, cross-categorical experience, and a deep rolodex of industry relationships, we have captured the loyalty of some of the world’s most prestigious companies, including luxury and lifestyle brands, retailers, tech start-ups, publishers, personalities, non-profit organizations and hospitality groups. We are a New York-based agency, with a west coast presence made possible through our SHADOWest suite of services.
