Reward Gateway

Junior IT Support Specialist

Posted 19 Days Ago

Be an Early Applicant

Hiring Remotely in Plovdiv, BGR

Remote or Hybrid

15K-15K Annually

Junior

HR Tech • Marketing Tech • Software

The Role

Provide first-line IT support to local and remote employees, troubleshoot Mac and Windows hardware/software, manage user accounts and identity (AD, Azure AD, Okta), administer Microsoft 365, maintain office IT infrastructure and peripherals, support device lifecycle and MDM, assist with audits, security compliance, SaaS integrations, and internal IT projects.

Summary Generated by Built In

Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.
The Reward Gateway|Edenred IT team applies technology to power our mission: enable our people to work better and wiser and fuel our growth. We’re looking for a Junior IT Support Specialist to join the team and provide first-class support and improve our services as the business grows.
The role will be focused on providing support to users in Bulgaria and overseas (both face-to-face and remotely), ensuring our people have the tools they need, wherever they are, and whatever they need to do. We use best-in-class technology platforms and tools, including Okta, Hybrid Active Directory, Office 365, Meraki, JAMF, Intune, Atlassian and many more.

We’re excited to hear from someone who is interested in IT and is looking to develop a career. You are expected to have a solid understanding of basic IT principles and eagerness to learn and adapt quickly in a dynamic work environment.

This is a hybrid role that would require you to be in our Plovdiv office at least three days a week.

Key Responsibilities:

Delivering exceptional IT support to Reward Gateway|Edenred employees, both locally and remotely
Managing and resolving service requests and incidents in a timely and professional manner
Administering and troubleshooting hardware and software across a mixed OS environment (70% Mac, 30% Windows and growing)
Provisioning and managing user accounts, access permissions, and identity solutions using Active Directory, Azure AD and Okta
Supporting and administering Microsoft 365 applications and services
Maintaining and improving our office IT infrastructure (meeting room tech, printers, displays, etc.)
Helping oversee hardware lifecycle management, including procurement, deployment, and decommissioning
Assisting with IT audits, security compliance, and documentation
Supporting the wider team with administration and integration of various SaaS systems
Contributing to internal IT projects, process automation, and system upgrades
Managing the Office IT infrastructure and peripherals (desk equipment, meeting rooms equipment etc.)

Skills, Knowledge and Expertise:

Strong communication skills in English (written and verbal).
A proactive problem-solver who can work independently and collaboratively.
Prior experience with MacOS and/or Windows.
Basic Understanding of any of the following: OKTA, SSO, AD, Microsoft Services, MDM, Security, networking concepts (e.g. VPNs, DNS, Internet protocol, proxies and basic troubleshooting).
Working with deadlines or in time sensitive situation
Ability to work in both a team environment and independently
Ability to translate technical jargon for the everyday user.

The Interview Process:

An online interview with the Talent Acquisition Partner
In-person interview with IT Support Team lead & System Administrator

Be comfortable. Be you.

At Reward Gateway, we encourage all our employees to bring their passion, creativity, and individuality to work. We value diverse cultures, backgrounds, and experiences because we believe that diversity drives innovation. Express yourself, join our community, and help us make the world a better place to work.

We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways' approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

About
Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.

Skills Required

Strong communication skills in English (written and verbal)
Prior experience with macOS and/or Windows
Basic understanding of Okta, SSO, Active Directory, Microsoft services, MDM, security concepts, and networking (VPN, DNS, proxies)
Experience administering Microsoft 365 / Office 365
Familiarity with device management tools (JAMF, Intune) and network hardware (Meraki)
Proactive problem-solving and ability to work independently and collaboratively
Ability to translate technical jargon for everyday users
Ability to work to deadlines and in time-sensitive situations
Hybrid attendance in Plovdiv office at least three days per week after initial training