The Role
Provide internal IT support and asset lifecycle management including procurement, inventory, assignment, maintenance, and disposal. Serve as primary contact for support requests, troubleshoot hardware/software/connectivity, manage user accounts and documentation, maintain asset records, and support IT projects and audits.
Summary Generated by Built In
Responsibilities
Requirements
- Manage IT assets (hardware & software) across full lifecycle: procurement support, inventory, assignment, maintenance, and disposal.
- Support employee IT needs, including onboarding, offboarding, replacement, repair, and day-to-day troubleshooting.
- Act as the main contact point for internal IT support requests and ensure timely resolution within defined service standards.
- Handle and track support requests through internal systems, ensuring proper documentation and follow-through.
- Perform basic troubleshooting for hardware, software, and connectivity issues.
- Assist in user access management (account setup, permissions, deactivation).
- Maintain accurate asset records, documentation and ensure compliance with IT and data security policies.
- Support IT corporate projects (e.g., asset audits, stock opname, lifecycle programs).
Requirements
- Minimum 1 year experience in IT Support, IT Helpdesk, or IT Corporate.
- Relevant educational background is a plus.
- Strong proficiency in Google Sheets for asset tracking, reporting, and operational documentation (mandatory).
- Basic understanding of hardware (laptops, desktops, smartphones, peripherals).
- Basic knowledge of operating systems and common enterprise software.
- Ability to troubleshoot basic hardware, software, and network issues.
- Familiar with handling and tracking support requests using internal systems.
- Comfortable working in fast-paced, operational environments.
- High attention to detail in managing assets and software subscriptions.
- Process-oriented with focus on accuracy and efficiency.
- Willing to perform hands-on tasks and physical asset handling.
- Willing to work in scheduled support hours aligned with office operations.
- Basic awareness of IT security and data protection practices.
- Service-oriented mindset with strong sense of ownership.
- Good organizational and problem-solving skills.
- Clear and effective communication.
- Proactive and responsive in handling issues.
- Detail-oriented and disciplined in execution.
- Collaborative and easy to work with across teams.
- Positive, can-do attitude in dynamic environments.
Skills Required
- Minimum 1 year experience in IT Support, IT Helpdesk, or IT Corporate
- Relevant educational background
- Strong proficiency in Google Sheets for asset tracking, reporting, and operational documentation
- Basic understanding of hardware (laptops, desktops, smartphones, peripherals)
- Basic knowledge of operating systems and common enterprise software
- Ability to troubleshoot basic hardware, software, and network issues
- Familiar with handling and tracking support requests using internal systems
- Comfortable working in fast-paced, operational environments
- High attention to detail in managing assets and software subscriptions
- Process-oriented with focus on accuracy and efficiency
- Willing to perform hands-on tasks and physical asset handling
- Willing to work in scheduled support hours aligned with office operations
- Basic awareness of IT security and data protection practices
- Service-oriented mindset with strong sense of ownership
- Good organizational and problem-solving skills
- Clear and effective communication
- Proactive and responsive in handling issues
- Detail-oriented and disciplined in execution
- Collaborative and easy to work with across teams
- Positive, can-do attitude in dynamic environments
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The Company
What We Do
Moladin is Indonesia’s leading mobility marketplace platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”). For further information about Moladin, please visit https://moladin.com
