Junior IT Support Engineer

About Abound

We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders.

We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £800 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture – what you earn, how you spend, and what’s left at the end.

On the B2B side, we have Render. Render is our award-winning software-as-a-service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We’re taking Render global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers.

About the Role

We are seeking a motivated and detail-oriented Junior IT Support Engineer to join our technology team. This is an entry-level role, ideal for someone looking to build their career in IT within a Microsoft-based environment. You’ll provide first-line support to colleagues, ensuring smooth operation of our systems and helping resolve technical issues quickly and effectively.

This role offers exposure to modern Microsoft enterprise technologies, hands-on problem solving, and the opportunity to progress into senior IT engineering or specialist roles.

What you'll be doing:

• First-line support for hardware, software, and network issues across the business.

• Manage and respond to tickets via the IT helpdesk system within agreed SLAs.

• Deploy, configure, and maintain Windows 11 laptops and support BYOD Apple/Android devices.

• User account and access management through Microsoft Entra.

• Support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

• Install and update software, apply patches, and perform routine system maintenance.

• Assist with Intune device management and configuration policies.

• Set up meeting rooms and conferencing systems (Teams Rooms).

• Maintain accurate IT asset records, including laptops, licenses, and peripherals as well as maintaining user records/accounts.

• Occasional support for macOS devices.

• Support IT projects such as hardware refreshes, migrations, or security improvements.

• Provide basic cybersecurity awareness support, including password resets, MFA, and phishing checks.

• Provide basic support for cybersecurity issues, including device alerts, phishing, and false positives.

Who you area:

• Good understanding of Windows 11 and troubleshooting.

• Basic understanding of macOS

• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

• Basic knowledge of Entra ID (user accounts, groups, permissions).

• Understanding of MDM

• Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN).

• Excellent communication and customer service skills.

• Ability to prioritise tasks and work under pressure.

• Enthusiasm to learn and develop within IT.

• Understanding of RBAC (Role Based Access Control)

Ideally, you'll also have:

• Experience with Microsoft Intune / Endpoint Manager.

• Knowledge of PowerShell scripting.

• Familiarity with security concepts (MFA, conditional access, phishing prevention).

• Experience with hardware repairs (laptops).

• Understanding of PIM and Conditional Access

• Awareness of AWS

• Awareness of Ubiquiti UniFi stack.

• Understanding of JIRA

What we offer

• Everyone owns a piece of the company - equity

• Hybrid with 3 days a week in the office

• 25 days’ holiday a year, plus 8 bank holidays

• 2 paid volunteering days per year

• One month paid sabbatical after 4 years

• Employee loan

• Free gym membership

• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering