We are excited to welcome a passionate IT Support Engineer to join our IT Service Center. As part of a dynamic and professional team, you'll have the opportunity to provide exceptional technical assistance to clients while working in a fast-paced environment. We are looking for a proactive, detail-oriented individual with a problem-solving mindset, and a friendly personality, ready to grow and develop in the IT support field.
Job Description- Prepare workplaces for new users (standard PC, laptop)
- Choose workstation configurations, buy workstations and peripheral devices
- Perform installation and configuration procedures
- Provide user support (daily issues)
- Handle warranty repair
- Upgrade hardware and software
- Replace and maintain cartridges and laptop batteries, maintain office hardware
- Install and configure network equipment, commission new facilities
- Register equipment (hardware, software)
- Work with documentation (warranty, accounting)
- Prepare manuals for setting up and using the software
- Participate in system recovery after crashes and malfunction of hardware
- Participate in the development of proposals regarding modernization and purchase of hardware
- Perform other activities for maintenance and development of infrastructure
- At least 2-year experience in a similar position
- Strong knowledge of Windows 10 (7, 8.1 will be a plus)
- Basic knowledge of macOS and Ubuntu
- Knowledge of computer components, peripherals, network equipment
- Knowledge of principles and methods of networking
- Intermediate level of English
- Experience in administration of Windows Server 2012 R2, 2016 and Linux (CentOS/RedHat, Debian) will be a plus
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What We Do
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 21 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs.
Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts.
Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters
