Junior IT Support Engineer

Who we are looking for
A Junior IT Support Engineer, who will serve as a key point of contact for the Service Desk, undertaking troubleshooting steps before escalating issues.
This is an exciting opportunity to take the next step from 1st to 2nd line support and develop your skills within a dynamic team.
As part of this role, you will help resolve 2nd line incidents, handle escalations from 1st line and work closely with 3rd line teams. Additionally, you will provide support to VIPs at all levels, whilst managing domains across the group and maintaining the Company's mobile assets.
You will be enthusiastic and focused, with a keen eye for detail and a genuine passion for all things PC and software related.
As part of a 24-hour Business, the IT Services department provides support to employees as and when they need it. Upon completion of your training, you will be covering shifts ranging from 7:00am to 10:00pm, 7 days a week.
The salary range for this position is $52,000 - $60,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong proficiency in Active Directory administration.
Solid understanding of Exchange administration.
Comprehensive knowledge in Microsoft Operating Systems.
Proficient in Microsoft Office Suite.
Exceptional verbal and written communication abilities.
Effective team collaboration skills.
Excellent time management and problem solving skills.
Eagerness to learn and adapt quickly.
Previous experience in 1st line roles.
Main Responsibilities
Resolving 2nd line incidents.
Seeking assistance from engineers and seniors for complex issues.
Resolving VIP incidents and completing VIP requests.
Completing system maintenance, alongside overnight escalations and call outs.
Managing the domain portfolio.
Managing mobile assets.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions or shared drives.
Managing inbound and outbound mail flow.