Who we are looking for
A Junior IT Support Engineer, who will serve as a key point of contact for the Service Desk, undertaking troubleshooting steps before escalating issues.
This is an exciting opportunity to take the next step from 1st to 2nd line support and develop your skills within a dynamic team.
As part of this role, you will help resolve 2nd line incidents, handle escalations from 1st line and work closely with 3rd line teams. Additionally, you will provide support to VIPs at all levels, whilst managing domains across the group and maintaining the Company's mobile assets.
You will be enthusiastic and focused, with a keen eye for detail and a genuine passion for all things PC and software related.
As part of a 24-hour Business, the IT Services department provides support to employees as and when they need it. Upon completion of your training, you will be covering shifts ranging from 7:00am to 10:00pm, 7 days a week.
The salary range for this position is $52,000 - $60,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong proficiency in Active Directory administration.
Solid understanding of Exchange administration.
Comprehensive knowledge in Microsoft Operating Systems.
Proficient in Microsoft Office Suite.
Exceptional verbal and written communication abilities.
Effective team collaboration skills.
Excellent time management and problem solving skills.
Eagerness to learn and adapt quickly.
Previous experience in 1st line roles.
Main Responsibilities
Resolving 2nd line incidents.
Seeking assistance from engineers and seniors for complex issues.
Resolving VIP incidents and completing VIP requests.
Completing system maintenance, alongside overnight escalations and call outs.
Managing the domain portfolio.
Managing mobile assets.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions or shared drives.
Managing inbound and outbound mail flow.
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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