Junior IT Support Associate

Location: Belgrade

Contract: Third party contractor in cooperation with Youth Service

Part-time position (4 hours)

About Daon

Daon is a global leader in the defence against digital identity fraud and AI-generated synthetic identities. For over a quarter of a century, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.

Our TrustX platform enables organisations to orchestrate secure, scalable, cross-channel identity workflows, supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology.

Recognised as a leading provider by multiple analyst firms including Gartner®, Kuppinger Cole, and Frost & Sullivan®, Daon is at the forefront of shaping the future of identity security.

Role Summary:

The purpose of this role is to provide and maintain technical support for Daon’s staff and IT team, with a strong focus on assisting the IT team in day-to-day operational tasks that require manual monitoring and timely response. The primary focus will be on end-user workstations and L1 support, specifically Windows and macOS laptops.
This position reports to Support Administrator.

Your contribution:

• Work with ticketing system to provide first-level IT support to end users (accounts, access issues, basic troubleshooting)
• Assist with user onboarding and offboarding
  • Support new hires through the IT onboarding process and beyond via our documentation and procedures
• Prepare user laptops and workstations
  • Perform OS setups following internal IT procedures
• Deploy and monitor updates using company-approved tools
• Manage and maintain IT asset inventory
  • Report and document all asset changes
• Install, configure, and support desktop setup connectivity
• Assist in maintaining basic IT documentation and procedures
• Escalating more complex issues to senior IT
• Learn and follow IT security and operational best practices

Required Skills

• Basic understanding of Windows and macOS operating systems and general IT concepts
• Basic knowledge of Microsoft 365 services (Outlook, Teams, OneDrive – nice to have)
• Willingness to learn, follow instructions, and work within defined processes
• Good communication skills with a user-oriented mindset
• Ability to document work and follow procedures
• Basic English proficiency (written and verbal)

Education & Experience

• Students or early-stage candidates in IT, Computer Science, or related fields
• No prior professional IT experience required

Daon Offers:

Team Events

• Summer and Christmas company sponsored events
  
• Frequent team meals and office sweet days

Development

• An opportunity to work in the growing world of biometric and identity management technologies
• Knowledge sharing sessions and meetups
  
• Environment that strives to use the latest technologies on the market
• A supportive work environment that helps you maintain a healthy balance between your studies and work responsibilities
• Hybrid approach with a focus on working primarily from the office

Join the brightest minds from around the globe as we build the future of digital identity!

Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.