Key responsibilities|
Helpdesk & End-User Support
Provide Tier 1–2 technical support for hardware, software, and SaaS applications
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
Support operating systems (Windows, macOS, Linux) and productivity tools
Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
Assist with cloud-based backups, monitoring, and security best practices
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
Monitor network performance and resolve connectivity issues
Assist with network security controls and access management
IT Asset Management
Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
Maintain accurate asset inventory records and ensure compliance
Coordinate device provisioning, replacements, and returns
Support onboarding and offboarding processes
Security & Compliance
Follow IT security policies and best practices
Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
Support audits and compliance requirements as needed
Bachelor's degree in computer science or
4+ years provided support in the form of Linux\Windows\Mac OS architecture
Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
Understanding of system and application integration, as well automation engineering
Able to work off hours for maintenance and projects
Periodic travel to other offices to help support staff.
Skills Required
- Bachelor’s degree in computer science or related field
- 4+ years supporting Linux, Windows, and macOS environments
- Experience supporting video conferencing systems, including Google Meet and Logitech Room Systems
- Experience with SaaS and cloud platforms, including Google Workspace, Slack, 1Password, and SSO
- Understanding of system and application integration and automation engineering
- Ability to work outside regular hours for maintenance and projects
- Ability to travel periodically to other offices to support staff
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
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