Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Internal Grade G/EB11
Job DescriptionWe are recruiting for a Junior IT Operations Analyst to join Experian's Global Operations Centre (EGOC) in Nottingham working within the Practice Management team and supporting our Monitoring and Event Management capability.
This entry-level role is ideal for someone to learn how modern IT Operations, observability and event management work, and will transition new services into our operational environment.
As a Junior IT Operations Analyst, you will work with the Practice Manager and Practice Analyst. Your responsibilities will include ensuring that our services have the right configuration, alerting, monitoring, and documentation in place. This will align with EGOC standards and best practices and you will deliver core practice management activities.
This is a hybrid, Ruddington-based role reporting to the Observability and Monitoring Practice Manager
What Will You Be Doing?
As a Junior Practice Analyst, you will:
- Support the Practice Management team in ensuring services meet operational acceptance standards, including monitoring, alerting, documentation, and readiness.
- Help maintain the EGOC Service Acceptance dashboard and ensure tasks are completed to required timelines.
- Review Service Design Packs, Alert Designs, and other project documentation to ensure accuracy and adherence to best practice.
- Perform quality checks against monitoring and alerting configurations delivered by projects.
- Assist with knowledge management activities, including reviewing articles, maintaining queues, and helping stakeholders follow best‑practice guidance.
- Support Service Improvement initiatives, tracking SI task progress and prompting owners for updates.
- Represent EGOC where needed in meetings such as PIRs, service transition sessions, and internal forums.
- Background in IT Operations, Service Management, or event management.
- Experience with ITIL concepts or interest in developing ITIL skills.
- Organised, detail‑driven, and experienced following set processes.
- Interest in how monitoring and alerting tools work in a real operational environment. Tools include Dynatrace, Cloudwatch, NNMi, Splunk, ThousandEyes, or similar
- Experience with O365 tools
- ServiceNow, ITOM or Knowledge Management, would be advantageous.
Benefits package includes:
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
