4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).
What your new challenge will look like
As a 4flow Software Supporter you will be the first point of contact for any bugs, unusual system behavior or other related issues in our software products. Your daily tasks will be:
Provide excellent software support via our ticketing system & phone.
Respond to customer inquiries and request.
Assist in identifying, troubleshooting, and resolving reported issues.
Handle 2nd level support from external and internal customers for our 4flow Software Products.
Deliver fast solutions or workaround within the agreed SLA with the customer.
Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.
Coordinate with other internal teams and departments for better customer service.
Why you belong at 4flow
For this position, the combination of technical know-how and high customer orientation is important.
You already gained experience in technical support (at least 1 year)
You have a patient nature and like to explain with pleasure
You are friendly, open, and confident appearance (on the phone) and highly communicative
You like the challenge: resilience and stress resistance in high workload situations or in situations with unpredictable events
What we offer
Remote work from anywhere in Germany and up to 90 days per year within the EU
Flexible working hours (great for parents and night owls alike)
Possibility of sabbatical
Time and budget for training and development
Mobility budget (e.g., yearly public transportation ticket for Berlin)
Permanent contract (we know you’re a keeper)
Mental health coaching through our employee assistance program (your mental health is important to us)
Top Skills
What We Do
4flow provides consulting, software and services for logistics and supply chain management. More than 700 4flow team members leverage their supply chain expertise and IT know-how to best serve our customers at 18 locations around the world. Around the globe, we develop and implement lean and sustainable supply chain strategies for our clients’ businesses. Our clients come from a variety of industries including: vehicle manufacturers and suppliers, consumer goods and retail, industrial machinery manufacturers, medical technology, basic materials, spare parts, renewable energy, high-tech and telecommunications, and logistics service providers (LSP).
4flow and its customer AGCO were honored with the prestigious German Award for Supply Chain Management in 2016, presented by BVL International.
Our consulting expertise at 4flow ranges from implementing lean logistics, designing and optimizing networks, managing and optimizing transportation to improving inventory, managing international supply chains and customs processes as well as enhancing import and export processes.
4flow vista® is the standard software for supply chain design and optimization.
4flow management handles the routine planning, optimization and operation of customers’ supply chain networks worldwide.
4flow research develops practical innovations, and conducts supply chain research relevant to the industry.
