Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Junior IT Engineer
Location: Mumbai, India
About the role:
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Junior IT Engineer is to provide first line support for all staff within the IIG group of companies.
Working potential shift hours including nights and weekends, the Junior IT Engineer is primarily responsible for triaging and receiving incoming support calls and escalating appropriately. They are also responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast paced environment which provides services over the phone, through e-mail, chat, and in person.
What you will be doing:
• Work out of hours office shifts and potentially both days of the weekend, a rota will be in place
• Provide 1st systems support to users, for SaaS products, our proprietary software platform Oliver Marketing Gateway (OMG), PC, Mac and Printer based support
• Escalating issues to the relevant parties appropriately
• Diagnosing and resolving technical issues
• Managing and troubleshooting Office 365 and other cloud-based systems
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Completing internal user moves including phones
• Ensuring all logs for equipment and users are maintained
• Creating purchase requisitions for IT hardware/software
• Ensuring licensing for all software purchased is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Supporting Mac OSX, Windows 10 and some Windows 7 operating systems
• Utilising Casper and Team Viewer remote management tools
• Providing support for new implementations
• Supporting the Support Technician in solution analysis and design activities
• Maintaining current knowledge of relevant developments in respect of ICT and strategy within the context of the role
• Ensuring that routine maintenance and processes are reviewed, maintained and completed
What you need to be great in this role:
• Working towards Certification in Microsoft or Jamf Casper
• Backup and restore software experience
• Enthusiastic self-starter and must have fluent written and verbal English communication skills
• Must be appropriately resourceful and a keen trouble-shooter
• Must have a professional attitude, good work ethic and efficiently pursue attention to detail
• Ability to work at any point in the specification and design part of the engineering lifecycle
• The candidate should be familiar with generation of reports and undertaking analysis using typical office environment tools such as Word, PowerPoint, Access, and Excel JOB DESCRIPTION
• Knowledge of ITIL and its application
Req ID: 17779
#LI-AK-1 #BTG+
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'
Skills Required
- Provide 1st line systems support for SaaS, OMG platform, PCs, Macs, and printers
- Manage and troubleshoot Office 365 and other cloud-based systems
- Set up, configure, and deploy new laptops and desktops (Windows and Mac)
- Support Mac OS X, Windows 10 and Windows 7 operating systems
- Use Jamf Casper (Casper) and TeamViewer remote management tools
- Antivirus installation and ensuring security updates/upgrades are applied
- Backup and restore software experience
- Create purchase requisitions and maintain software licensing records
- Set up new users and disable expired accounts per HR requirements
- Fluent written and verbal English communication skills
- Working towards Certification in Microsoft or Jamf Casper
- Knowledge of ITIL and its application
- Ability to generate reports and perform analysis using Word, PowerPoint, Access, and Excel
- Enthusiastic self-starter, resourceful troubleshooter with professional attitude and attention to detail
What We Do
The Brandtech Group is the world's #1 digital-only marketing group and the leading global generative AI marketing company. It was founded in June 2015 (as You & Mr Jones) by former Havas Global CEO David Jones, with the simple mission to help brands do their marketing better, faster and cheaper using technology. It was renamed The Brandtech Group in January 2022 and is the largest global digital partner for some of the world’s biggest brands. Our group companies are: Mofilm 55 Brandtech Consulting Mobkoi Gravity Road Oliver Collectively Brandtech Media DP6 Jellyfish Pencil We also make strategic investments in cutting-edge startups building tech-enabled ways for global brands to do their marketing better, faster and cheaper. Some representative examples are: Niantic Crossing Minds Automat Pixlee-TurnTo Zappar Elsy Blacktag Good-Loop Tribe Dynamics AI Foundation Traackr Jivox VidMob Engage Video Group EVRYTHNG We are headquartered in New York and have operations in Brazil, Argentina, Mexico, Canada, Panama, UK, France, Germany, Switzerland, Greece, Netherlands, Ireland, Italy, Russia, Czech Republic, Slovakia, Norway, Poland, Sweden, Turkey, South Africa, India, Hong Kong, China, Taiwan, Singapore, Japan, South Korea, Malaysia, Philippines, Australia, and Indonesia
