About Marcura:
Marcura is a global leader in maritime technology and operations, supporting nearly one‑third of the world’s seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Junior IT Analyst to join our high‑impact team and contribute to the success of one of the sector’s most forward‑looking organisations.
Who We’re Looking For:
We’re searching for a Junior IT Analyst to join our team.
That will:
- Work closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance: by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs.
- Diagnose and resolve issues with software, hardware, connectivity, and user access.
- Manage inventory of IT devices, peripheral equipment, and consumables.
- Maintain adequate levels of equipment and consumable products.
- Replacement of defective equipment and tracking of equipment return to and from employees from around the world.
- Take on additional tasks and projects, as assigned
Requirements
- Understanding of IT equipment – workstations, servers, networks, peripherals.
- 3+ years of experience in technical support.
- 3+ years of experience in general hardware support for servers and workstations.
- Experience troubleshooting within Microsoft Windows.
- Experience troubleshooting within Microsoft Office.
- Strong organizational and documentation skills.
- Experience supporting users (both internal and external) utilizing a ticketing system (zendesk).
We’ll give you extra credit for:
- A+ certification
- Workstation imaging
- Peripheral configuration
- Router configuration
Benefits
What We’re Offering in Return
- Freedom: We trust you to do your thing and do it well.
- Professional Development: We work with you to grow your skills and push you forward.
- Travel: You will get the unique opportunity to travel on ship to meet with crew members around the world.
- Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further
- Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.
- Random: Snacks, Ping-Pong table, company events (happy hours, lunches with our leadership teams, outings to sports events, etc.).
Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Skills Required
- Understanding of IT equipment - workstations, servers, networks, peripherals
- 3+ years of experience in technical support
- 3+ years of experience in general hardware support for servers and workstations
- Experience troubleshooting within Microsoft Windows
- Experience troubleshooting within Microsoft Office
- Strong organizational and documentation skills
- Experience supporting users utilizing a ticketing system (zendesk)
What We Do
Marcura is the company behind eight of the leading solutions and brands streamlining processes in the maritime industry. Our solutions include DA-Desk, PortLog, MarTrust, ShipServ, Marcura Compliance and Marcura Claims. For over 20 years, we’ve been developing platforms that have been digitally transforming the industry. We work closely with our global customers and partners to develop solutions to everyday industry challenges, and together raise standards along the way. Founded in 2001 on the principles of independence and transparency, we are headquartered in Dubai. Today, we have over 800 customers, making over $14bn of payments on behalf of customers every year, and employ nearly 1,000 team members across the globe – all committed to supporting the front-line of the maritime industry. United in our vision to support maritime professionals in being the best at what they do, Marcura is pioneering new ways to transform compliance, transparency and efficiency in shipping. Building value through standardisation, data-driven decision making and integration of new technologies, Marcura is driving the era of digitisation across the seas.
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