Junior IT Analyst

Posted 12 Days Ago
Be an Early Applicant
St Johns, NL
In-Office
Junior
Software • Web3
The Role
The Junior IT Analyst will support IT operations by handling support tickets, troubleshooting issues, assisting with onboarding, and improving support processes in a hybrid work setting.
Summary Generated by Built In

About CoLab

At CoLab, we want to help mechanical engineering teams bring life-changing products to market years sooner.

CoLab is a cloud based platform for engineering design review. We make it easy for subject matter experts (SMEs) across your business to access, evaluate, and comment on 2D drawings and 3D models. Our built-in AI peer checker, AutoReview, scans designs for common errors or non-compliance with your standards and guidelines. AutoReview creates markups and comments on your files, in context – just like a human checker.

With CoLab, human SMEs and AI work together to help you make better decisions and improve designs faster. We automatically capture knowledge from across your global business that would otherwise be buried in emails, spreadsheets, slide decks, and unknown locations in Sharepoint or PLM. Then, we make sure every lesson learned and every design guideline is applied exactly when it matters.

Companies like Johnson Controls, Komatsu, Schaeffler, and Polaris have launched products 40% faster, cut BOM costs by 50%, and reduced quality escapes by 15% in 1 year.


About the Role

As CoLab grows, so do the day-to-day demands on our internal IT team. With a small team presently supporting our entire org—and contributing to long-term planning—we’re bringing in a Junior IT Analyst to take on frontline requests and help us scale effectively.

This is a hands-on, queue-driven role. You’ll own the triage and resolution of IT support tickets—everything from user permissions to device setup and connectivity troubleshooting. Your primary responsibility is to ensure the team gets fast, helpful support when issues arise. When the queue is quiet, you’ll dig into recurring issues and help us improve our support processes.

You’ll report into our Information Systems team. You’ll also collaborate regularly with Sec Ops Team who pitch in when needed. This role is hybrid and based in St. John’s, with flexible expectations on in-office time—some weeks might be fully remote, while others will require you on-site. Occasional after-hours work is part of the job, especially during system updates or emergencies.


What success looks like in your first 6 months:

  • By 30 days, you’re confidently navigating our tools and triaging lower-complexity tickets
  • By 60 days, you’re managing the queue with minimal oversight and collaborating with other teams to resolve more nuanced issues
  • By 90 days, you’re proactively identifying patterns in support requests and making process suggestions that improve efficiency

Our Ideal Candidate

You don’t need deep technical experience to thrive in this role—what matters most is your attitude, curiosity, and people skills. You’re the kind of person who doesn’t wait to be told what to do. You see a problem and go solve it.

You’ll do well here if you:

  • Love learning new systems and figuring things out
  • Know how to ask the right questions and find answers on your own
  • Stay calm and focused when something breaks or goes sideways
  • Bring a customer support mindset—patient, respectful, and clear communicators thrive here

Job Responsibilities

  • Triage, prioritize, and resolve day-to-day IT support tickets across the org
  • Troubleshoot common issues including user permissions, device setup, connectivity problems, and mobile device management
  • Support onboarding and offboarding processes, including system access and hardware configuration
  • Track time-to-resolution and response SLAs to ensure internal service levels are met
  • Contribute to documentation and knowledge sharing across the team
  • Assist with occasional after-hours system maintenance and troubleshooting when needed
  • Identify recurring issues and suggest solutions to reduce ticket volume or improve response

Qualifications

Must-Haves:

  • Demonstrated aptitude for problem-solving and self-directed learning
  • Excellent communication skills and customer-oriented approach
  • Comfortable navigating technical systems and tools
  • A proactive, go-getter attitude—someone who moves quickly and isn’t afraid to ask questions
  • Based in St. John’s, NL with the ability to work hybrid as needed

Bonus Points:

  • Experience with mobile device management (Intune, JAMF)
  • Familiarity with FreshService, Google Workspace, AzureAD
  • Exposure to IT ticketing systems or support environments
  • MacOS experience (not required, but helpful)

Extra Details:

  • Full-time, permanent position
  • Hybrid work (based in St. John’s, NL)
  • Extended health benefits, unlimited paid vacation, RRSP matching
  • Occasional after-hours work required for updates or emergencies
  • You’ll be supported with onboarding, weekly fireside learning sessions, and hands-on mentoring.

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.

Top Skills

Azuread
Freshservice
Google Workspace
Intune
JAMF
macOS
Mobile Device Management
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The Company
91 Employees
Year Founded: 2017

What We Do

Engineers need better tools for working together. CAD and PLM systems aren’t built for the design conversations where collaboration truly happens. So engineers go outside of them, using emails and slideshows to get the job done. But when these critical design discussions live in siloed, manual tools, you’re missing vital insights on why engineering decisions are being made, what needs to improve, and how to steer your people in the right direction.

After struggling with the traditional email, PowerPoint, and screenshot-driven collaboration process used by over 90% of manufacturing teams today, our founders made a decision: if better tools didn’t exist, they’d build them. And so CoLab began.

CoLab is a web-based collaboration tool that lets your team share CAD, provide feedback with full mechanical context, and capture the critical design data that your other systems don’t—giving you a design review and collaboration process that’s standardized, simplified, and twice-as-fast.

Today CoLab is trusted by Fortune 500 companies like Johnson Controls and Hyundai Mobis, who use the platform to accelerate design cycles by 51%, drive continuous improvement, and reduce product costs and changes.

See how we’re changing the way engineers work together at www.colabsoftware.com

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