Job Description
Position Title: Junior IT Administrator
Frost & Sullivan was founded in 1961 and is a global growth consulting company dedicated to providing innovative growth strategies and market intelligence to a broad portfolio of international blue-chip companies.
With a client list that includes global 1000 organizations, emerging companies and the investment community, Frost & Sullivan has evolved into one of the premier growth consulting companies in the world.
We are seeking a Junior IT Administrator who will provide day-to-day IT support across the business, acting as a first point of contact for helpdesk queries and routine technical issues. The role supports the smooth operation of end-user technology, assists with new employee onboarding, and helps coordinate with third-party vendors to ensure timely delivery of IT services and equipment.
Key Responsibilities
- Provide first-line IT support for daily user issues, service requests, and general helpdesk enquiries.
- Troubleshoot and resolve common hardware, software, printer, and access-related problems.
- Log, track, and update support tickets, ensuring issues are resolved within agreed timeframes.
- Assist with setting up laptops, desktops, monitors, peripherals, and user accounts for new employee starters.
- Support the onboarding process by preparing devices, coordinating account creation, and ensuring new starters have the tools they need on day one.
- Work with internal teams to support employee moves, changes, and leavers where required.
- Coordinate with external vendors and service providers for equipment orders, repairs, and support requests.
- Monitor IT stock levels and help maintain an accurate inventory of devices and accessories.
- Assist with routine system administration and maintenance tasks under the guidance of senior IT staff.
- Maintain clear documentation for support procedures, setup guides, and common fixes.
- Escalate more complex issues to senior team members or specialist support teams when needed.
- Contribute to a professional, customer-focused IT support service across the organisation.
Required Experience and Skills
- Previous experience in an IT support, service desk, or helpdesk environment is desirable but no essential.
- Basic knowledge of Windows operating systems, Microsoft 365, laptops, mobile devices, and common business applications.
- Good troubleshooting skills with the ability to diagnose and resolve routine IT issues.
- Strong communication skills and a helpful, professional approach when supporting users.
- Ability to organise workload, manage multiple requests, and prioritise effectively.
- Comfortable working with external suppliers and following up on open actions.
- Good attention to detail, especially when preparing equipment and accounts for new starters.
- Willingness to learn, take direction, and develop technical skills over time.
Desirable Qualifications
- Relevant IT qualification, diploma, or apprenticeship.
- CompTIA A+, Microsoft, or similar entry-level certification would be an advantage.
- Experience using ticketing systems or asset management tools is beneficial.
Personal Attributes
- Customer-focused and approachable.
- Reliable, proactive, and eager to help.
- Able to work well as part of a team.
- Calm and methodical when dealing with issues.
- Professional in handling confidential information and user requests.
What will make you succeed at Frost & Sullivan?..
You need to be-
- Wildly curious and entrepreneurial
- Committed to customer success
- A self-starter invested in your future
- A persuasive communicator
- Deeply Analytical
- Excited about Disruptive Trends
Benefits
- A friendly work environment with an ‘open door’ policy
- A strong career path with growth opportunities.
- Be part of a global team that strives for excellence, and fosters an Olympic spirit
- Feed your intellectual curiosity by collaborating across all levels of the company across the globe
- Global Recognition - President’s Club & Chairman’s Club Awards
- Continuous learning and coaching
- Flexible work policy
- Attractive Medical and Accident insurance
Frost & Sullivan is committed to a work environment free of all forms of discrimination. Frost & Sullivan recruits and hires without regard to race, color, religion, gender, marital status, age, disability, national origin, veteran status, or sexual orientation.
#EnrichYourLifeEnhanceYourCareer
Skills Required
- Previous experience in an IT support, service desk, or helpdesk environment
- Basic knowledge of Windows operating systems
- Basic knowledge of Microsoft 365
- Knowledge of laptops, mobile devices, printers, and common business applications
- Good troubleshooting skills to diagnose and resolve routine IT issues
- Strong communication skills and professional, customer-focused approach
- Ability to organise workload, manage multiple requests, and prioritise effectively
- Comfortable working with external suppliers and following up on open actions
- Good attention to detail when preparing equipment and accounts for new starters
- Willingness to learn, take direction, and develop technical skills
- Relevant IT qualification, diploma, or apprenticeship
- CompTIA A+, Microsoft, or similar entry-level certification
- Experience using ticketing systems or asset management tools
What We Do
For the past 60 years, Frost & Sullivan has partnered with corporations, cities, governments, and investor communities to identify, prioritize, and execute business opportunities that power clients toward a future shaped by growth.
