Emerging Travel Group is a global travel-tech company that builds and operates online travel products and booking platforms for travelers, travel professionals, and accommodation partners across an international market. Working at the intersection of technology and travel, the team focuses on creating reliable booking experiences and strong partner connectivity across its platform.
As a Junior Integration Launch Specialist, you will help ensure partner integrations are launched smoothly and supported effectively. This role is well suited to someone who enjoys technical communication, problem-solving, and working closely with both external partners and internal stakeholders to keep integrations moving forward.
Responsibilities- Supporting partner API integrations during onboarding and launch
- Consulting partners and commercial stakeholders on API functionality
- Handling requests coming through the ticketing system
- Validating the quality of partner integrations
- Logging information about integrating partners
- Conducting Zoom/Google Meet calls with partners
- Working with API logs and troubleshooting errors
- Escalating requests to other teams when needed
- Maintaining and updating the knowledge base
Requirements
- At least 1 year of experience in API technical support (2nd–3rd line support) OR experience with API integrations, launch, and support of API clients;
- Confident experience working with APIs and Postman;
- Ability to persuade and influence stakeholders;
- Ability to read logs in JSON and XML formats;
- Understanding of CRUD principles;
- Ability to work with Google Docs;
- Ability to handle cross-functional tasks with adjacent teams;
- English level B2 or higher (both written and spoken).
- Based in Kazakhstan, Georgia, Armenia, Serbia, Uzbekistan, or Vietnam.
Preferred Skills:
- Experience with SQL, Grafana, and Kibana;
- Experience working with project-based tasks.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Skills Required
- At least 1 year of experience in API technical support or experience with API integrations, launch, and support of API clients
- Confident experience working with APIs and Postman
- Ability to persuade and influence stakeholders
- Ability to read JSON and XML logs
- Understanding of CRUD principles
- Ability to work with Google Docs
- Ability to handle cross-functional tasks with adjacent teams
- English proficiency at B2 level or higher, written and spoken
- Based in Kazakhstan, Georgia, Armenia, Serbia, Uzbekistan, or Vietnam
- Experience with SQL, Grafana, and Kibana
- Experience working with project-based tasks
Emerging Travel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerging Travel Group and has not been reviewed or approved by Emerging Travel Group.
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Wellbeing & Lifestyle Benefits — Remote-first arrangements and flexible schedules are highlighted across brands, and corporate prices on hotels and other travel services provide an industry-specific perk. Learning supports such as a corporate English school and partial reimbursement for courses and conferences complement the lifestyle-oriented package.
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Leave & Time Off Breadth — An extra paid “MyTime Day Off” once per quarter is described to support work–life balance. Generous PTO, paid sick days, and paid holidays are also referenced on third‑party listings.
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Healthcare Strength — In the U.S., health insurance with HSA options is described as available for some employees.
Emerging Travel Group Insights
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
