Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.
Your responsibilities:
Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
Processes basic HR and benefits transactions and supports the auditing of information.
Initial point of contact for employees with routine HR related inquiries or HR systems and process support
Adheres to established processes, procedures, and systems to resolve employee inquiries.
Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
Achieves performance measures and adheres to established customer service standards.
Escalates non-routine matters to appropriate individuals or groups.
Maintains records relating to employee inquiries via a case management tool.
Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
Supports HR team by providing clerical and administrative support.
Assist with various projects as assigned by direct supervisor.
Our requirements:
Ability to follow strict policy guidelines and recognize situations requiring call escalation
Strong problem solving, analytical and critical thinking skills.
Excellent written and oral communication skills.
Ability to work in a collaborative but fast-paced team environment.
Proficiency in Microsoft Office Suite.
Workday System knowledge would be an asset
Fluency in English and German language in the business environment
Our offer:
Flexible working hours (start between 6:30 a.m. - 10 a.m.)
Hybrid working mode (min. 1 day per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement (up to 70% of course reimbursement)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 1000 PLN / year)
Childcare refund (up to 1200 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events
Top Skills
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
