Junior Helpdesk & InfoSec Support Specialist

What You’ll Do:

• Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage).
• Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already taken.
• Process routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completion.
• Maintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposes.
• Monitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devices.
• Conduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimization.
• Track phishing simulation results and flag users who may need additional security awareness training.
• Assist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidence.
• Update and maintain internal IT documentation and FAQs based on recurring support requests and common issues.
• Monitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations Manager.

What you’ll bring:

• 1–2 years of professional experience in IT support, helpdesk, or a related technical role.
• A degree or diploma in a technical field such as Information Systems, IT, or a related discipline.
• Strong written and verbal English communication skills.
• Hands-on experience with Google Workspace administration (account setup, groups, permissions).
• Basic understanding of IT and security concepts (identity and access management, MFA, phishing awareness).Comfort with hardware tracking and inventory management.
• Familiarity with ChatGPT or other AI tools for productivity and problem-solving.
• Experience with automation tools (Zapier, APIs, Python, or similar) and a mindset for identifying and automating manual, repeatable processes.
• The standard working hours are 8:00 AM - 5:00 PM, with a 1-hour break from 12:00 PM - 1:00 PM. However, flexibility may be required to work within a 7:00 AM - 8:00 PM window to support collaboration with our globally distributed team, while maintaining a standard 8-hour workday.
Preferred:
• Exposure to compliance or security frameworks (SOC2, ISO27001, GDPR).
• Experience with Apple Business Manager, Rippling (MDM), and CrowdStrike (EDR).Background in a SaaS or startup environment.
Qualities:
• We're looking for someone who is curious, dependable, and knows when to ask for help - someone who takes pride in their work and believes in supporting the team's success.

Why clearer.io?

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful.
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication - with customers, partners, and team members - is essential for building strong relationships.


Clear Benefits:
• Work remotely from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
• Wellness Allowance: Support for classes promoting physical and mental health.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
• Continuous Learning: Technical and general workshops, online resources.
• Health and Wellness Benefits: Generali Health Care, annual check-up.
• International Exposure: Enhance expertise and English communication skills.


Be a part of clearer.io - where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!