We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com
ABOUT THE POSITION
We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.
PRINCIPLE ACCOUNTABILITIES
- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
- Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
- Effectively communicate status of reported problems to all necessary parties.
- Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
- Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
- Documents troubleshooting steps, communications, and resolution details in tickets for future review.
ABOUT THE REQUIREMENTS
The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:
DESIRED TECHNICAL SKILLS :
- Working knowledge of Microsoft Windows desktop systems.
- Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
- Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
- Ability to absorb and retain information quickly.
- Strong attention to detail.
- Prior Help desk experience is a plus.
- Working knowledge of Microsoft Intune is a plus.
PEOPLE SKILLS
- The ability to present information in a user-friendly language.
- Exceptional customer service skills.
- Experience working in a team-oriented collaborative environment.
- Strong interpersonal, verbal, and written communication skills.
- Excellent telephone communication skills.
Work Environment/Physical Demands Summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
This role is eligible for a bonus that is based on a combination of personal and business performance.Skills Required
- On-site work at corporate headquarters in Reno, NV (no hybrid/remote)
- Working knowledge of computer hardware (desktops, laptops, printers) and peripherals
- Working knowledge of Microsoft Windows desktop systems
- Working knowledge of Microsoft 365 (Exchange, OneDrive, Teams, Office Applications)
- Working knowledge of Azure hosted environments and Entra (Azure AD)
- Working knowledge of legacy Active Directory and Windows Server technologies
- Ability to follow troubleshooting methodology and use diagnostic/work-order tracking tools
- Strong attention to detail and ability to absorb and retain information quickly
- Exceptional customer service, team collaboration, and strong verbal/written/telephone communication skills
- Technologies certification
- Prior help desk experience
- Working knowledge of Microsoft Intune
Echo Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
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Healthcare Strength — Health, vision, and dental coverage with PPO or HDHP options, telehealth via MDLive, and an EAP are highlighted as robust. Reported benefit ratings place core healthcare features above average relative to other areas.
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Parental & Family Support — Paid bonding/parental leave and family supports like a Care.com membership are prominently offered. Parental leave is consistently described as a strong aspect of the package.
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Wellbeing & Lifestyle Benefits — Wellness perks such as Peloton access, gym discounts, volunteer time off, and pet insurance broaden the offering. These lifestyle benefits are positioned as notable strengths alongside core coverage.
Echo Global Logistics Insights
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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