The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
Your Impact:
Logistics:
- Fluency in English and Arabic is required, with strong written and verbal communication skills being essential.
- Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home.
What You Will Do:
Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.
Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.
Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.
Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.
What You Will Bring:
- Professional fluency in English and Arabic is essential for managing our diverse account base.
- 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.
- An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.
- Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.
- Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.
- Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.
Skills Required
- Professional fluency in English and Arabic
- 2+ years experience in a customer-facing role (Customer Support, Customer Success, or Account Management)
- Analytical mindset and ability to leverage data analysis tools to measure customer health
- Proven ability to manage multiple projects, meet deadlines, and work in a fast-paced environment
- Exceptional written and verbal communication skills and ability to build stakeholder trust
- Familiarity with Google Suite and Zoom
- Experience with Planhat
- Experience with HubSpot
- Legal right to work in the country where the role is based
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
