The Role
Supports Windows endpoint administration for an enterprise federal program, including imaging, configuration, software deployment, patching, security compliance, troubleshooting, and end-user assistance. Maintains endpoint and enterprise service reliability using tools such as SCCM, JAMF Pro, BigFix, Active Directory, Group Policy, PowerShell, Windows Server, and VMware. Documents incidents, procedures, configurations, and resolutions; supports change management and security requirements; and escalates complex issues while maintaining ownership of assigned work.
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Job Summary
JCS Solutions is seeking a Junior Endpoint Systems Administrator to support endpoint management and enterprise IT operations for the NICHD program in Bethesda, Maryland. You will help ensure the reliability, security, and performance of Windows endpoints and related enterprise services through imaging, configuration, software deployment, troubleshooting, patch management, compliance support, and end-user assistance. The ideal candidate brings hands-on endpoint administration experience, strong troubleshooting skills, and a commitment to delivering exceptional customer service while supporting mission-critical operations.
Location: Bethesda, MD
Clearance: Ability to obtain or hold an HHS Public Trust Tier II
Salary: $80,000.00 - $110,000.00
What’s in it for you:
What you will do:
What you will bring:
How you will wow us:
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Job Summary
JCS Solutions is seeking a Junior Endpoint Systems Administrator to support endpoint management and enterprise IT operations for the NICHD program in Bethesda, Maryland. You will help ensure the reliability, security, and performance of Windows endpoints and related enterprise services through imaging, configuration, software deployment, troubleshooting, patch management, compliance support, and end-user assistance. The ideal candidate brings hands-on endpoint administration experience, strong troubleshooting skills, and a commitment to delivering exceptional customer service while supporting mission-critical operations.
Location: Bethesda, MD
Clearance: Ability to obtain or hold an HHS Public Trust Tier II
Salary: $80,000.00 - $110,000.00
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Configure, image, maintain, upgrade, and troubleshoot Windows endpoints, approved applications, peripherals, and related enterprise services.
- Support software distribution, patching, configuration baselines, and endpoint security compliance using SCCM, JAMF Pro, BigFix, or assigned management tools.
- Assist with Active Directory administration, Group Policy support, Windows Server environments, VMware platforms, PowerShell scripting activities, permissions management, and endpoint administration tasks within assigned access levels.
- Diagnose and resolve hardware, software, printing, connectivity, access, and configuration issues.
- Document incidents, service requests, troubleshooting activities, and resolutions within the ticketing system.
- Escalate complex technical issues appropriately while maintaining ownership of assigned work.
- Maintain detailed configuration records, standard operating procedures (SOPs), knowledge base articles, and technical documentation.
- Communicate effectively with end users throughout the service and support lifecycle.
- Support organizational security, change management, and compliance requirements.
What you will bring:
- Hands-on experience configuring, supporting, and troubleshooting Windows endpoints, applications, operating system images, and peripherals.
- Working knowledge of endpoint and configuration management practices, including software deployment, patching, upgrades, asset records, and security compliance.
- Familiarity with Active Directory, Group Policy, PowerShell, SCCM, JAMF Pro, VMware, and Windows Server sufficient to perform assigned work and escalate issues when necessary.
- Ability to follow established SOPs, security procedures, change controls, ticketing processes, and customer service expectations.
- Bachelor's degree in Computer Science, Information Technology, or a related field; or seven (7) years of applicable experience in lieu of a degree.
- Ability to obtain or maintain an HHS Public Trust Tier II clearance or eligibility for sponsorship.
How you will wow us:
- Experience with ServiceNow or similar IT service management and ticketing platforms.
- Experience with remote support tools, Windows imaging technologies, and vulnerability remediation activities.
- Microsoft, CompTIA, ITIL, HDI, or endpoint management certifications.
- Strong customer service, troubleshooting, communication, documentation, and knowledge-sharing skills.
- Demonstrated ability to work effectively in a collaborative IT support environment.
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- Hands-on experience configuring, supporting, and troubleshooting Windows endpoints, applications, operating system images, and peripherals
- Working knowledge of endpoint and configuration management, including software deployment, patching, upgrades, asset records, and security compliance
- Familiarity with Active Directory, Group Policy, PowerShell, SCCM, JAMF Pro, VMware, and Windows Server
- Ability to follow established SOPs, security procedures, change controls, ticketing processes, and customer service expectations
- Bachelor's degree in Computer Science, Information Technology, or a related field, or seven years of applicable experience in lieu of a degree
- Ability to obtain or maintain an HHS Public Trust Tier II clearance or eligibility for sponsorship
- Experience with ServiceNow or similar IT service management and ticketing platforms
- Experience with remote support tools, Windows imaging technologies, and vulnerability remediation activities
- Microsoft, CompTIA, ITIL, HDI, or endpoint management certifications
- Strong customer service, troubleshooting, communication, documentation, and knowledge-sharing skills
- Ability to work effectively in a collaborative IT support environment
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The Company
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
