Junior Digital Customer Success Manager

Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service for thousands of businesses worldwide.

As a fast-moving Dutch scale-up backed by a $36M Series A, we thrive on acceleration. We are looking for a pioneer to help us bridge the gap between human connection and digital efficiency.

This is a newly created, hybrid role for someone who sits at the intersection of relationship management, data-driven marketing, and tech enthusiasm. You aren't just managing accounts; you can help co-create a proactive, tech-first customer journey.

Your mission is to move away from traditional, constant 1:1 meetings toward scalable, tech-driven engagement. You will use data triggers and AI activation strategies to ensure our customers stay healthy and engaged at scale.

• Scalable Activation: You’ll help design and execute outreach programs, in-app notifications, and webinars to drive deep product activation across your portfolio.

• AI Champion: Your primary objective will be finding scalable ways to help customers implement and see the value of Trengo’s AI-driven features.

• Data-Driven Strategy: You’ll use data triggers and CRM automations to identify which customers need a nudge and which are ready for expansion.

• Proactive Engagement: While you focus on digital-first success, you are a strong proactive communicator who is ready to jump into meetings with customers when a personal touch is needed to drive growth.

• Portfolio Management: You will take ownership of a segment of our business, allowing the team to focus on high-touch accounts while you master the art of a wider "one-to-many" success.

• Experience: You have approximately one year of professional experience and are ready to continue growing your career in a fast-paced SaaS environment.

• Tech & Data Savvy: You have a high degree of technical affinity. You are comfortable with automations and enjoy exploring how AI can optimize workflows.

• Languages: You have business proficiency in both Dutch and English. You feel confident supporting our core Dutch market and collaborating internally in both languages.

• Communication Style: You can translate complex technical topics into clear, actionable advice. You love talking to people but are also on top of activating customers through scalable channels like webinars or video content.

• "Hacker" Mindset: You are a self-starter who is always looking for a more efficient, automated way to solve a manual problem.

AI is not a buzzword at Trengo — it's part of how we build and operate. You'll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

This is what we carefully prepared for you:

• 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment.

• 🌍 Hybrid working + 2 months per year to work abroad.

• 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.

• 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).

• 📚 Learning budget + 2 extra days off to attend courses or conferences.

• 🌴 28 vacation days to rest, recharge, and travel

• 🚆 Travel reimbursement to our Utrecht HQ.

• 📶 Monthly internet & phone allowance to stay connected.

• 🗣️ Dutch courses for our international colleagues.

• 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.

• 💼 Pension contribution to help you plan for the future.

• 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

1. Introductory call – First conversation with our Talent team.

2. Manager interview – Deep dive into experience and expectations.

3. Practical assignment – Role-related, real-world challenge.

4. Team connection – Meet future colleagues and confirm mutual fit.

We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.

Join us in building the future of customer engagement — we’d love to have you on the team.

👉 Apply today and let’s grow together!

We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.

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