MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.
We are always on the lookout for driven and creative individuals who are eager to grow their career while helping us deliver cutting-edge digital banking experiences. At MeDirect, we encourage collaboration, innovation, and continuous learning, ensuring our people thrive in a dynamic environment.
Role Overview:
We are seeking a motivated Application Support Engineer to join our Applications Support team. The successful candidate will work closely with senior application support staff—particularly shadowing and learning to support critical 24/7 core banking systems operations.
This is an excellent opportunity for someone early in their DevOps career who is eager to learn, grow, and gain hands-on experience with enterprise-grade applications, deployments, monitoring, automation, and infrastructure operations. The role will involve night-shift coverage together with support for evening/night deployments, helping to reduce workload on the senior application support engineers.
Duties and responsibilities:
- Shadow and learn from senior application support
engineers to understand daily operational processes. - Monitor system health, alerts, and scheduled jobs; escalate issues as required.
- Learn and support CI/CD pipelines, automation tooling, configuration management, and scripting.
- Maintain accurate documentation of procedures, deployments, and system changes.
- Contribute to knowledge sharing and process improvements.
- Work closely with the senior DevOps team and cross-functional teams (Apps DBA, Infrastructure, Development).
- Support system upgrades, patching, and routine maintenance activities.
- Assist with Core Banking system application deployments (including evening/night deployments).
- Support incident response, troubleshooting, and emergency interventions.
- Provide night-shift support for core banking systems (after a structured training period).
Required knowledge, skills and experience:
Essential:
- Basic understanding of Linux systems and shell scripting.
- Knowledge of DevOps concepts such as CI/CD, monitoring, automation, and version control (Git).
- Willingness and ability to work regular night shifts.
- Strong troubleshooting skills and a proactive mindset.
- Passion for learning new technologies and improving operational processes.
Desirable:
- Application servers (Apache Tomcat/IBM WebSphere)
- Containers/OpenShift/Kubernetes
- Monitoring tools (Zabbix, Prometheus, Grafana)
- Database concepts (Oracle, PostgreSQL, SQL Server)
- Experience with deployment processes or supporting production systems
Skills Required
- Basic understanding of Linux systems and shell scripting
- Knowledge of DevOps concepts such as CI/CD, monitoring, automation, and version control (Git)
- Willingness and ability to work regular night shifts
- Strong troubleshooting skills and a proactive mindset
- Passion for learning new technologies and improving operational processes
- Application servers (Apache Tomcat or IBM WebSphere)
- Containers/OpenShift/Kubernetes
- Monitoring tools (Zabbix, Prometheus, Grafana)
- Database concepts (Oracle, PostgreSQL, SQL Server)
- Experience with deployment processes or supporting production systems
What We Do
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending. As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients. We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience. As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in. With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta. We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey. Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
