Job Title: Junior Developer
Education: Any Graduate
Experience: 0 – 1years (Freshers with relevant skills and training may also be considered).
Location: Hyderabad
Key Skill:
The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks.
Should be open to work in night shift (One to two weeks in a month)
Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy.
Job Description:
Monitor EPM applications and scheduled jobs.
Perform ticket triaging and assign or escalate incidents based on priority and severity.
Handle recurring support tickets following documented procedures.
Execute routine operational and maintenance activities.
Perform initial troubleshooting and root cause analysis for basic issues.
Escalate complex incidents to Tier-2 or Tier-3 support teams.
Update ticket status and maintain accurate documentation.
Follow defined SLAs, support processes, and operational standards.
Participate in knowledge transfer sessions and continuously improve functional and technical knowledge.
Contribute to documentation, runbooks, and standard operating procedures.
Support production deployments and post-deployment validation activities when required.
Skills Required
- Any Graduate
- 0-1 years experience (freshers with relevant skills and training may be considered)
- Willingness to work night shift one to two weeks per month
- Work from office in Hyderabad (on-site)
- Ability to support Enterprise Performance Management (EPM) applications (Tier-1 support)
- Basic ticket triaging, troubleshooting, escalation, and documentation skills
- Follow SLAs, support processes, and operational standards
What We Do
A premiere data services company serving clients in North America, Datavail has 1,000 data professionals, data engineers, developers, project managers, consultants, and business experts, supported by industry-leading automation and intellectual property. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes. At Datavail, we look for more than smarts, experience and proficiency. On top of those requirements, we seek people who mesh with our corporate values. We seek brilliance without bravado and know-how without a know-it-all attitude. We hold low ego in high regard, embrace problem-solving as a passion and welcome every day as a new opportunity to learn. We’re flexible and hard working. We’re committed to our clients and colleagues. We help our people grow so they can help our clients grow. That makes us grow so we can help even more customers leverage organizational data for business value. Our Core Values: 1. We desire to serve. 2. We embody flexibility for availability 3. We exemplify low ego. 4. We work hard. 5. We strive for continuous improvement. 6. We are growth-oriented.
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