ECS is seeking a Junior Data Support Analyst to work remotely.
ECS is seeking a Junior Data Support Analyst to support a growing business intelligence and data analytics team supporting DHS HQ. The Junior Data Support Analyst supports the effective use of an enterprise data analytics platform by serving as an initial point of engagement for platform users. This role focuses on analyzing user inquiries, translating needs into well-defined requests, performing preliminary investigation of common issues, and coordinating with technical teams to enable timely resolution. This position requires analytical thinking, strong communication skills, and the ability to work independently within established operational processes.
Key responsibilities include:
- Serve as an initial point of engagement for analytics platform users, assessing and triaging incoming data and platform-related inquiries.
- Analyze user requests to determine root causes, required actions, and appropriate resolution paths.
- Translate user needs into clearly defined requests and records within ServiceNow.
- Perform preliminary investigation and analysis of common platform issues, including access, data availability, and usage questions.
- Partner with senior data support analysts, data engineers, and platform teams to coordinate resolution of complex requests.
- Develop and maintain user-facing documentation, FAQs, and knowledge articles to improve platform adoption and reduce recurring issues.
- Support data users in understanding platform capabilities, best practices, and available datasets.
- Track trends in user inquiries to identify recurring issues and recommend process or platform improvements.
Salary Range: $60,000 - $70,000
General Description of Benefits
Preferred Qualifications- Must be a US Citizen
- Ability to successfully maintain a DHS Entry on Duty (EOD)/Public Trust
- 1+ years of experience working in IT.
- Familiarity with data analytics platforms, reporting tools, or data systems.
- Experience documenting requirements and requests clearly and accurately.
- Strong troubleshooting approach and problem-solving skills.
- Strong written and verbal communication skills, especially in conveying technical information to non-technical users.
- Experience working with service management or intake systems (e.g., ServiceNow).
- Ability to manage multiple requests and priorities.
- Experience in Agile environments.
Skills Required
- Must be a US Citizen
- Ability to successfully maintain a DHS Entry on Duty (EOD)/Public Trust
- 1+ years of experience working in IT
- Familiarity with data analytics platforms, reporting tools, or data systems
- Experience documenting requirements and requests clearly and accurately
- Strong troubleshooting approach and problem-solving skills
- Strong written and verbal communication skills
- Experience working with service management or intake systems (e.g., ServiceNow)
- Ability to manage multiple requests and priorities
- Experience in Agile environments
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
