The Role
Analyze and clean data using SQL, build and maintain Power BI dashboards, perform operational and ad hoc analyses, and prepare executive reports. The role requires validating data quality, tracking KPIs and usage trends, using advanced Excel for deep dives, and translating business requirements into reliable technical data solutions.
Summary Generated by Built In
Role Summary
We are seeking a detail-oriented Data Analyst to join our team. In this role, you will
transform raw data into actionable insights, supporting day-to-day data operations and
executive reporting. You will query relational databases, build dynamic dashboards, and
perform ad-hoc analyses to answer critical business questions.
Key Responsibilities
• Database Management & SQL: Write, run, and optimize SQL queries to extract,
aggregate, and clean data from relational databases.
• Dashboarding & BI: Design and maintain interactive Power BI dashboards to
track key performance indicators (KPIs) and operational metrics.
• Operational Analysis: Analyze operational datasets - including call logs,
messaging interaction volumes - to ensure accurate reporting and track usage
trends.
• Ad-Hoc Analysis: Conduct quick, data-driven deep dives using Advanced Excel
(PivotTables, Power Query, complex formulas) to resolve immediate operational
queries.
• Data Quality & Collaboration: Validate data accuracy before publishing reports
and collaborate with team members to translate business requirements into
technical data solutions.
Requirements
Required Skills & Qualifications
• Experience: 1 to 2 years in a data analyst or business intelligence role (or
freshers with strong technical project).
• SQL: Proficiency in writing queries using joins, aggregations, conditional logic,
and subqueries/window functions.
• Power BI: Hands-on experience building reports, managing relationships in data
models, and writing basic DAX measures.
• Excel: Advanced proficiency in Excel (XLOOKUP/INDEX MATCH, PivotTables,
formatting, data manipulation).
• Problem-Solving: Strong analytical mindset with a high attention to detail.
Skills Required
- 1 to 2 years of experience in a data analyst or business intelligence role, or strong technical projects for freshers
- Proficiency writing SQL queries with joins, aggregations, conditional logic, subqueries, and window functions
- Hands-on experience building Power BI reports and managing relationships in data models
- Basic knowledge of DAX measures
- Advanced Microsoft Excel proficiency, including XLOOKUP or INDEX MATCH, PivotTables, formatting, and data manipulation
- Strong analytical problem-solving skills and attention to detail
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The Company
What We Do
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/Whatsapp and social, at the required scale, whilst training agents with minimal costs.
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