The Role
Provides customer support to Polish-speaking clients primarily through chat, resolves inquiries and complaints, updates CRM records, monitors financial markets, and collaborates with internal departments and international branches. Requires fluent Polish, B2 English, strong communication skills, independent prioritization, and availability for rotational shifts including nights. Previous customer support and financial-market knowledge are preferred.
Summary Generated by Built In
XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.
At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
We are a certified Great Place to Work company.
At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
We are a certified Great Place to Work company.
Responsibilities:
- Delivering high-quality customer service to Polish-speaking clients
- Building and maintaining positive relationships with clients
- Responding to customer inquiries and resolving issues in a timely and professional manner (mainly via chat)
- Providing explanations and clarifications regarding customer complaints
- Monitoring financial markets and staying up to date with market developments
- Updating and verifying client information in the CRM system
- Collaborating with external XTB branches and internal departments
Requirements:
- Fluency in Polish and at least B2-level proficiency in English
- Willingness to work in a rotational shift system, including night shifts
- Ability to manage multiple tasks independently and set priorities effectively
- Strong communication, interpersonal, and negotiation skills
- Good knowledge of MS Office tools
Nice to have:
- Previous experience in customer support
- Knowledge of financial markets and understanding of XTB’s core business
What we offer:
- Stable employment based on an employment contract
- A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
- Training under the supervision of experienced financial market professionals
- A clear development path supported by regular feedback and transparent career progression
- Hybrid work model (after the 3-month probationary period)
- Regular team-building and integration events
- Equipment tailored to your needs
- Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more
Skills Required
- Fluency in Polish
- At least B2-level proficiency in English
- Willingness to work rotational shifts, including night shifts
- Ability to manage multiple tasks independently and prioritize effectively
- Strong communication, interpersonal, and negotiation skills
- Good knowledge of MS Office tools
- Previous customer support experience
- Knowledge of financial markets and XTB's core business
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The Company
What We Do
XTB is a Poland-based online trading and investment company that provides access to thousands of CFDs on currencies, indices, commodities, stocks and ETFs, as well as real stocks, ETFs and Investment Plans. It combines proprietary financial technology, including the xStation platform, with brokerage, investing and savings services, aiming to operate as an all-in-one investment application for clients across international markets.
