Responsibilities
- Develop and nurture a portfolio of clients
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Handle contracts renewal
- Conduct business review
- Gather customer testimonial & feedback in an intelligent way
Qualifications
- 2 years of higher education
- Successful experience in CSM in at least one SaaS company
- Excellent level of English and French (Spanish or German is an advantage)
- You are very ambitious and curious
- You like take iniatives and improves the processes
- You have very good oral and written communication skills
- Knowledge of Adtech or a legal background is a plus
Recruitment process
- 1- HR screen with our Talent Acquisition Manager (15min)
- 2- ITW with one of our lead CSM or CS Director(45 min)
- 3- Case study with the hiring manager & one CSM (30-45 min)
- 4- Last itw with our CS Director (20-30 min)
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What We Do
Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data. Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services. Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage users with highly personalized, privacy-first experiences that build trust and loyalty
