We are seeking a Junior Customer Success Manager with a strong interest in cybersecurity and DevOps services. This hybrid role combines client-facing relationship management with hands-on support of sales operations. You will help ensure the success of our B2B clients by guiding them through onboarding, adoption, and support, while also contributing to the operational efficiency of our sales and service delivery teams.
Key Responsibilities:
- Support onboarding and implementation for clients using our cybersecurity or DevOps services (e.g., SOC-as-a-Service, Compliance, CI/CD pipelines, cloud security, SIEM/SOAR).
- Act as a trusted point of contact for junior-level technical and business users.
- Monitor customer health scores and flag risks proactively.
- Assist in coordinating service delivery with technical teams (e.g., security analysts, DevOps engineers).
- Gather client feedback and contribute to continuous service improvement.
- Maintain and update CRM records (e.g., HubSpot, Salesforce), ensuring accurate tracking of opportunities, renewals, and upsell paths.
- Support proposal preparation, quote management, and contract tracking for cybersecurity and DevOps solutions.
- Generate and maintain reports on customer lifecycle KPIs (onboarding progress, renewals, churn, satisfaction).
- Coordinate internally with Finance, Legal, and Operations to streamline the deal and support lifecycle.
- Document and refine processes that support scalable growth and retention.
Qualifications:
- 1–2 years of experience in customer success, technical account management, or sales —preferably in a cybersecurity or DevOps environment.
- Basic understanding of IT infrastructure, DevOps pipelines, cloud platforms (AWS, Azure), or security principles.
- Familiarity with CRM and support tools (e.g., HubSpot, Jira, ServiceNow).
- Strong communication, documentation, and time management skills.
- Analytical mindset with attention to detail and eagerness to learn.
Preferred Qualifications:
- Exposure to cybersecurity services (SOC, MDR, NDR, SIEM, endpoint protection).
- Understanding of DevOps tools and processes (Git, CI/CD, containers, infrastructure as code).
- Experience in a B2B technology or MSP/MSSP company
Skills Required
- 1-2 years of experience in customer success, technical account management, or sales
- Basic understanding of IT infrastructure, DevOps pipelines, cloud platforms such as AWS and Azure, or security principles
- Familiarity with CRM and support tools such as HubSpot, Jira, and ServiceNow
- Strong communication, documentation, and time management skills
- Analytical mindset, attention to detail, and eagerness to learn
- Exposure to cybersecurity services such as SOC, MDR, NDR, SIEM, and endpoint protection
- Understanding of DevOps tools and processes including Git, CI/CD, containers, and infrastructure as code
- Experience in a B2B technology or MSP/MSSP company
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
