Junior Customer Success Manager & Sales Development Representative

Company: Physitrack

Location and working hours: London, UK · Office-Based (5 days/week)

Hours: Full time. Core hours are 09:30 - 17:00 (40 hours per week)

Salary: £30,000 per annum and £10,000 bonus based on performance

Physitrack Group is a global digital health company operating two product lines: Physitrack- a clinician-facing platform helping healthcare professionals deliver better patient outcomes- and Champion Health, an award-winning workplace wellbeing platform supporting organisations to improve the physical and mental health of their people. We're a fast-growing, mission-driven team and this role sits at the heart of our customer-facing operation, working across both products to deliver an exceptional client experience while contributing to new business growth.

Why work for Physitrack?

1. Be based with an experienced team in an amazing office where you will grow.

2. Work and grow in a fast scaling health-tech company.

3. Build the skills you need for the rest of your career.

4. Access cutting-edge AI-led tools to help you do your job.

We are searching for a Junior Customer Success Manager & Sales Development Representative to join our team. You need to be a graduate who is tech-savvy and prepared to work hard, with excellent written and verbal communication skills and strong relationship-building skills. You should have a genuine interest in health, wellbeing, or health technology and the ability to excel in a fast-paced, target-driven environment. German speaking is essential for this role.

Responsibilities:

• Manage a portfolio of clients across Physitrack and Champion Health, acting as their primary day-to-day point of contact, driving onboarding, monitoring client health, and supporting renewal conversations.

• Execute outbound prospecting campaigns across email, LinkedIn, and phone to generate qualified leads, qualify inbound enquiries, and book discovery calls for senior members of the commercial team.

• Maintain accurate and up-to-date records in HubSpot, report on outreach metrics and pipeline activity weekly, and collaborate with Sales, Marketing, and Customer Support to align on messaging and resolve client queries.

Qualifications:

• Graduate degree (required)

• German language proficiency (essential)

• Some experience in a customer-facing, sales, or account management role internships or placements welcome.

Skills and Experience:

• Tech-savvy with the ability to quickly learn and adopt new tools and platforms

• Confident, proactive, and highly organised with strong attention to detail and follow-through

• Experience with HubSpot or a similar CRM desirable; familiarity with outbound sales tools (e.g. LinkedIn Sales Navigator, Apollo) a plus.

Behaviours

• Working in a scale up is hard. We want to be honest with you that this is a demanding role.

• We are looking for individuals who are curious about the world how it is changing due to new technology.

• You will need to be a self-starter. We expect you to bring in new business and grow existing businesses and lead us in doing that.

If you are interested and believe your skills and experience make you the ideal candidate for this role, please submit your CV for review. Physitrack PLC is an equal opportunity employer that values diversity. All employment is decided on qualifications, merit, and business need.