📍 Remote – Zagreb, Croatia
This Is What You Say at Parties 👋We’re Sendcloud – Europe’s #1 shipping platform for e-commerce. We help online retailers, marketplaces, and fulfillment companies scale their operations and deliver standout shipping experiences. Over 25,000 e-commerce businesses trust us to simplify and supercharge their shipping. And we’re just getting started.
About the Role 💼We’re on the lookout for a proactive and collaborative Customer Success Manager (Enablement) to join our growing Customer Success team. Your mission? To ensure our French customers get off to the best possible start with Sendcloud and drive real, measurable impact throughout their journey.
You’ll act as both a product expert and opportunity hunter—removing friction, unlocking features, and creating pathways for success. You’ll work cross-functionally with Marketing, Sales, Customer Service, and Product to ensure that our customers (and our CSM team!) are fully enabled to succeed.
What You’ll Be Doing 🧐- Enable and activate customers during their journey, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings or e-mails.
- Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.
- Manage high-volume customer portfolio, with the goal to improve retention.
- Serve as a key connector across teams:
- With Sales: ensure seamless onboarding and customer handover.
- With Marketing: support campaigns, launch new features, and host webinars.
- With Customer Support: step in on escalations involving feature enablement or complex setups.
- With Product: be the voice of the customer—relay insights and feedback.
- Bachelor's degree
- 1+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce.
- 1+ years of relevant experience as Customer Success, Account Manager, Customer Service Agent, or other customer-facing roles.
- Commercially driven mindset—experience with upsell, renewals, or opportunity spotting.
- Comfortable navigating complex setups and cross-functional challenges.
- Fluent in French and English; another language is a plus.
- You’re based in the Netherlands and eligible to work here.
- You live by our core values:
- 💩 No bullshit: Honest, transparent, and real—even when it’s tough.
- 🎯 Grow & Win: Always learning, always improving.
- 🎠 Have fun: Be yourself and enjoy the ride with a team that’s got your back.
- Fully remote setting
- €500 budget to set up your home office
- Competitive salary + bonus based on team performance
- €2,000 annual learning budget
- 4-week sabbatical after 3 years
- Access to employee discounts across tons of brands
If you’re ready to empower customers, influence internal teams, and drive real impact in a fast-growing tech company, this is your sign to apply. 🚀
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What We Do
At Sendcloud, we help online retailers, marketplaces, and fulfillment companies scale their operations and deliver great shipping experiences. In today's world, consumers want to decide where, when, and how they receive an order when shopping online. But actually delivering on this promise while still making a profit is a huge challenge for e-commerce. Founded in 2012, Sendcloud was born from a genuine need for a better way to ship. We centralize and automate the entire shipping process, helping online retailers save time on everything from printing labels and packing orders to branded tracking and returns management. With access to 100+ carriers, 7000+ shipping methods, and 400,000+ parcel points across Europe, Sendcloud enables online merchants of any size to own their shipping from checkout to returns. With a growing ecosystem of 60+ webshop integrations and 750+ partners, we make it easy for online shops to scale cross-border shipping and expand to new markets. Backed by Softbank and trusted by 25,000 companies and counting - join Sendcloud on our mission to solve shipping globally
