The Role
The Junior Customer Success Associate will support clients in navigating international payment processes, manage queries, monitor client satisfaction, conduct check-ins, collaborate with internal teams, and maintain client records.
Summary Generated by Built In
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
How will you add to the OpenPayd journey?
- Support clients in understanding and navigating international payment processes.
- Managing client queries on account activities.
- Monitor client satisfaction and proactively address issues to reduce churn and improve retention.
- Conduct regular check-ins, business reviews, and performance reporting for key accounts.
- Collaborate with internal teams (Product, Compliance, Support, etc.) to ensure client needs are met.
- Work closely with with the wider commercial team (including Sales and RM).
- Maintain accurate client records and engagement notes in CRM systems.
- Gather client feedback and contribute to product improvements.
The ideal candidate will have the following:
- Proven experience in a Customer Support roles
- Exceptional verbal and written communication skills, with the ability to manage both technical and non-technical stakeholders
- Confident in handling client issues calmly and efficiently, especially in high-pressure or regulated environments
- Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple client accounts
- Comfortable working with CRM tools, helpdesk systems, and other customer-facing platforms
- Collaborative team player with a customer-first mindset and a passion for delivering best-in-class service
- Confident to manage own workload, coordinate with other members of the legal team, act independently, and seek out information required to deliver successful outcomes
- Flexible & open minded approach, including taking on additional tasks or changes to the role as required
- Ability to do work with support rather than high levels of hands on supervision
Our Perks and Benefits:
- Health Insurance
- MultiSport card subsidised
- Hybrid model of working
- Personal Training allowance
- 25 days annual leave plus bank holidays and an extra day for your birthday
- Extended leave for long service
- Early Friday finish
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
#LI-DNI
Skills Required
- Proven experience in Customer Support roles
- Exceptional verbal and written communication skills
- Confident in handling client issues
- Highly organized and detail-oriented
- Comfortable working with CRM tools and helpdesk systems
- Collaborative team player
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The Company
What We Do
Embedded Finance for the digital economy OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions. Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards. We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.
