We’re looking for a Junior Customer IT Support Specialist (Job based in Lisbon, Portugal) with a proactive mindset and a customer-oriented approach.
You will provide hands-on support to customers using our unique tools, learning the specifics of the systems on the job.
Responsibilities
- Provide first-line support for customer inquiries related to our internal systems and tools.
- Troubleshoot and resolve incidents by collaborating with internal teams.
- Communicate clearly and professionally with customers in English and French (knowledge of Dutch is a plus).
- Assist in documenting known issues, solutions, and support procedures.
- Contribute to continuous improvement initiatives based on customer feedback.
- Translate customer issues into actionable insights for the team.
Technical Skills
- Some IT background or related experience; willingness to learn on the job.
- Professional communication skills in English and French; Dutch is a strong plus but not mandatory.
- Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified.
- Excellent working knowledge of Office 365
- Customer and result-oriented mindset — you aim to solve issues with business impact in mind.
- Strong problem-solving skills — you enjoy getting to the root of issues.
- A proactive, hands-on mentality — you take ownership and go the extra mile.
- A team player who collaborates well in a supportive, international environment.
- Stress-resistant — you remain calm and focused, even under pressure.
- Strong organizational skills with attention to detail.
- Eagerness to develop skills and grow within the company.
Why Cronos Group?
We’ll propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!
Top Skills
What We Do
Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies.
From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities.
Our mission is to arm them with the tools they need to thrive in the digital age.
Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises.
Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group.
Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts.
Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres.
By leveraging the Group’s resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.
For spontaneous applications: https://cronoseuropa.breezy.hr/p/7a64ee973c6701-spontaneous-application?state=published
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