Junior Consultant - Kingdom of Saudi Arabia

Title

Junior Consultant - Kingdom of Saudi Arabia

As a Junior Consultant, you will configure and support products sold by the organisation such, workforce management systems (UKG WFM), and contract lifecycle management (CLM) processes. This is an excellent opportunity to gain hands-on experience, work with experienced professionals, and grow within the organisation.

KEY RESPONSIBILITIES:

UKG Workforce Management (WFM):

• Assist in the configuration, maintenance, and troubleshooting of UKG WFM solutions.
• Support workforce management activities such as timekeeping, scheduling, payroll integration, and compliance tracking.
• Work with HR and IT teams to optimize UKG WFM functionality and improve business processes.
• Help analyze and resolve issues related to workforce data, system performance, and security settings.
• Assist in user training and documentation for UKG WFM processes.

Contract Lifecycle Management (CLM):

• Support the end-to-end contract lifecycle process, from contract creation to renewal/termination.
• Assist in managing contract templates, version control, and approvals.
• Help implement and maintain CLM software solutions for contract tracking and automation.
• Monitor contract performance and identify key milestones, renewal dates, and obligations.
• Collaborate with legal, procurement, and IT teams to enhance contract management efficiency.
• Ensure contract data integrity and assist in generating contract reports for management.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Senior Management
• Other Kronos Consultants
• Pre-Sales Consultants
• Technical Consultants
• Project Manager

Reasons for Interaction:

• Direct report
• Teamwork
• Collaboration
• Dual customer service
• On-going project delivery

External:

• Customers
• Suppliers

Reasons for Interaction:

• Customer service & delivery
• Conduct training sessions
• Provide after sales support
• Resolution of customer queries
• Provide feedback

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Essential

• Tertiary IT qualification (Certificate / Diploma / Degree)
• Must be an Arabic speaker and a Saudi national
• Must be conversational in the English language.

Advantageous

• 1-2 years IT working experience

Experience

• Bachelor’s degree in IT Security, Computer Science, Cybersecurity, Software Development, or a related field.
• Basic understanding of cybersecurity principles, network security, and secure coding practices.
• Familiarity with programming languages such as Python, Java, C++, or JavaScript.
• Awareness of security frameworks (e.g., ISO 27001, NIST, OWASP).
• Interest in UKG Workforce Management (WFM) and Contract Lifecycle Management (CLM).
• Strong analytical skills with attention to detail.
• Basic knowledge of cloud security and infrastructure (AWS, Azure, or Google Cloud) is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.

Skills

Essential

• Presentation Skills
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize multi-tasks to achieve training vision
• Time management skills
• Ability to multi-task

Advantageous

• Knowledge of Time and Attendance systems
• UKG configuration experience
• An ability for finding flaws in software and can efficiently communicate how to correct such issues.

Other requirements

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver’s license

Behavioural Competencies              

• Communication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Customer Focus:  Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
• Continuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
• Contributing to team success: Actively participating as a member of a team to move the team toward the completion of goals
• Managing work (time management): Effectively managing one’s time and resources to ensure that work is completed efficiently
• Compliance: Adhere to policies and procedures and meet deadlines

Education

Bachelor's Degree: Information Technology (Required)

Languages

Arabic, English