We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.
Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.
We are looking for a Junior Community Support Specialist to join our Hotukdeals Community Support team in the UK (remote). At Atolls, your role will be instrumental in supporting our Deals Community, helping people find the right products that fit both their needs and their budget, while creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions.
As a key part of our team, you’ll be directly involved in supporting and enhancing the digital destinations our users rely on throughout their shopping journeys. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.
Our Benefits:At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:
• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training to help you grow in your role.
• Mental health coaching to support your well-being.
• Regular global and local get-togethers to celebrate successes and build connections.
• The possibility of taking a sabbatical after three years with the company.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
*These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities:In this role, you will:
- Actively support the community on Hotukdeals and moderate user posts
- Participate in forum discussions, ensuring interactions remain objective and factual
- Contribute to fostering an engaging community and increasing participation
- Assist new members in finding their way around our site
- Support users with understanding community and platform guidelines, helping ensure they are understood and followed.
Working Hours & Schedule:
- This is a full-time remote role (40 hours per week), working five days a week.
- The role follows a shift-based schedule, with regular days off on Tuesday and Wednesday.
- Shifts are in the afternoon to evening, for example 13:00 - 21:00. Exact shift times will be confirmed during the hiring process.
- You’ll be expected to be online and responsive during scheduled shifts.
Your Profile:
We’re looking for someone with interest in gain experience, who is dedicated to creating exceptional user experiences and driving innovation.
- Passionate about providing friendly, accurate support and contributing to a seamless community experience.
- Well organised, with strong time-management skills and the ability to work independently in a remote environment
- Comfortable working during scheduled shifts and staying online and responsive throughout
- Detail-oriented, with the ability to monitor live content and follow community guidelines consistently
- Confident communicator with strong written and verbal skills
Bonus points if:
- Experience supporting online communities or forums
- An understanding of moderation processes and handling member messages, reports, and user-generated content
- A calm, professional approach to resolving challenging interactions
If you are already a member of Hotukdeals, please include a link to your profile in your application
Our hiring process:- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role, and meet your potential manager.
It varies from 1 to 3 interviews
*Some processes might slightly change according to needs
Ready to apply?Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster.
We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English.
*Portfolios, writing samples, or certifications may be requested based on the role.
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At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
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What We Do
Atolls is Europe’s largest shopping engagement platform with an international footprint in more than 20 markets. We provide people with access to the best savings, cashback, deals, product inspiration, and reviews. Our shopping destinations help millions of consumers spend online with confidence.
