Junior Cloud Engineer

Position Type: Remote
Shift work: Tentative schedule is 6pm - 6am. Will work a rotating schedule of 3 days on and 3 days off
Contract Length: 5 months
Position Overview:
The Cloud Operations Center and Support Engineer will oversee the maintenance, support, and optimization of cloud environments, including Azure and AWS. This role involves monitoring system performance, resolving security alerts, managing incidents, implementing compliance measures, and optimizing costs while ensuring seamless cloud operations across the agency.
Required Skills:

• 3 years of experience as a System Engineer and/or Cloud Engineer with hands-on experience dealing with implementation, security, and standards/best practices in Azure and AWS.
• In-depth knowledge of networking as well as the connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute)
• Hands-on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services.
• Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations
• Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies.
• Proven operational experience with large Enterprise environments.

Preferred Skills:

• Administrator certifications in Azure
• Administrator certifications in AWS

Duties:

• Serves as the primary contact for all agency cloud operations-related queries and issues.
• Provides after-hours support to ensure the seamless operation of agency cloud services.
• Creates, modifies, and deletes cloud alerts to monitor system performance.
• Monitors application workloads to ensure optimal performance.
• Proactively detects problems, manages events, and handles notifications and escalations.
• Manages Major Incident Management (MIM) for agency priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
• Implements automated remediation for recurring incidents.
• Updates agency’s hosting and design documents as needed.
• Manage activity documentation and approval chains for both agency-specific and enterprise activities.
• Resolves agency cloud security alerts, ensures compliance with security requirements, and monitors certificate expiration and renewals.
• Implements agency security controls according to organizational standards.
• Performs agency patch management on cluster environments including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.
• Develops and monitors automated advanced sequences.
• Conducts file-level restorations as needed.
• Identifies cost-saving opportunities, monitors, remediates excessive resource expenditures, and escalates cost-related issues.
• Implements billing and cost management tags for better resource allocation.
• Maintains IT Service Management Knowledge Base portal for reporting and investigation.
• Develops detailed management procedural manuals for each agency.