Junior Client Delivery Manager (m/f/x) - Germany

Recruiter: Victor Immanuel

About Us:

Transform rail operations for a sustainable future! KONUX is a dynamic and fast-growing technology company that is transforming the way industry works. Our AI-powered solutions empower our customers to make smarter, data-driven decisions, and our culture is fueled by grit, ingenuity, and credibility - we believe that these values are essential to unlocking the potential of technology and making a real impact. At KONUX, we are passionate about driving innovation in the fields of IoT and AI, and we are looking for like-minded individuals to join our team.

Job Description: 

We are seeking a Junior Client Delivery Manager (m/f/x) Germany to join our team of innovators.

Are you curious about what train tracks look like up close? Do you enjoy hands-on work and want to be part of something that makes a real impact? At KONUX, you’ll install the devices that enable us to deliver top-notch insights to our customers. You’ll thrive in the field, rolling up your sleeves to get the job done safely and efficiently, while also dedicating time behind your laptop to support account managers, monitor devices, and ensure everything runs smoothly.

You love solving puzzles, keeping things organized, and making sure every detail is under control. You enjoy working in a fast-paced team that always goes the extra mile for the company and its customers. You’re eager to learn new processes, master the tools and systems needed. For you it is not only about getting the job done, but doing it well while having fun doing it. 

Join us in shaping the future of rail infrastructure!

Your impact:

• Device Lifecycle Management: Oversee end-to-end support processes for device lifecycle management, including monitoring and support (ITSM), organizing and performing field visits, quality control of field activities
• Regional Account Support: Provide robust support to Regional Account Teams through effective ticketing, monitoring, and reporting.
• Continuous Improvement: Actively contribute to the continuous improvement of field, device, and support processes, including technical solutions and communication interfaces.

To be successful in this role, you’ll need to have:

• No specific studies are required: Abitur/ Technical Ausbildung/  Fresh Graduates or similar background candidates with relevant skills are encouraged to apply. 
• Customer/ Technical Support: Experience in customer support or related fields is a plus. 
• Hand-on person: Comfortable with manual work in the tracks, operating electric tools is a necessary part of the role

Field Work:

• Driving License: A valid driving license is required.
• Willingness to Travel: Availability to travel up to 60% within Germany
• International Travel: Potential international travel to perform activities on tracks or train local teams.
• Physical Ability: Able to meet the physical requirements for in-field activities.

Communication Skills

• Multilingual Proficiency:
• German: Native Speaker or C2 level.
• English: Minimum B2 level

Collaboration & Mindset

• A team player who thrives in a fast-paced, collaborative environment with a customer-centric mindset and with the ability to work autonomously when needed.
• Problem-Solving: Strong skills in addressing customer support requests quickly and efficiently. Enjoys solving problems, optimizing workflows, and maintaining high-quality standards in their work. Strong focus on process simplification.
• Attention to Detail: A keen eye for detail, capable of managing multiple requests from diverse stakeholders while maintaining high-quality standards.
• Fast Learner with a Growth Mindset: Demonstrates a strong ability to quickly grasp new tools and processes, even without prior experience. 
• Ability to challenge the status quo and propose changes with optimization, customer satisfaction, and simplification as key targets.

Technical Tools and Familiarity

• ITSM Tools: Basic understanding of tools related with Monitoring and Client Support is a plus.
• Productivity Tools: Proficiency in Google Suite (e.g., GSheets, GSlides) for reporting and documentation.

Learning Agility: A willingness to learn and adapt to new tools is essential.

Why Join Us:

💸 Competitive salary 

📉 Equity (all permanent KONUX employees have equity!)

📖 Dedicated Learning & Development budget of 3.600€ p.a.

🏠 Comprehensive relocation support if this opportunity at KONUX requires you to move

👨‍💻 Hybrid working model: Meet your colleagues in the office minimum 2 days per week

🏢 Modern workspace with a cool rooftop with a mountain view

💻 Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop

❤️‍🩹 Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app license

🍒Fruits, snacks and beverages for energy and our very own Oma cooking in office every Thursday

👴 Company pension scheme

🙌 Access to Corporate Benefits and Future Bens

🌴 27 vacation days (+1 day on every work anniversary for 3 years)

💁 Volunteering activities (2 additional days off)

🍻 Company and team events 

🐶 We are a pet-friendly company, so your four-legged friend can join you in office!

Equal Opportunity

At KONUX, we believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.