Build, optimize, and maintain CRM workflows and business automations using platforms such as Zoho CRM, LeadSquared, Salesforce, Make, and n8n. Manage API, webhook, and system integrations; create dashboards and reports; ensure data accuracy; troubleshoot failures; document workflows; and collaborate with Sales, Marketing, and Operations teams to implement process improvements.
Work Timings: 10:15 AM – 7:15 PM
Working Days: 5 Days a Week - Because Productivity Doesn't Need a 6th Day
Work Mode: Work from Office
Location: IIDE Corporate Office, Lower Parel, Mumbai
About IIDE
IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
About the Role
As the Junior Business Systems & Automation Executive at IIDE's Corporate Office in Lower Parel, you will play a pivotal role in improving how teams and systems work together across the organization. You will build, optimize, and maintain CRM workflows and business automations while supporting reporting, integrations, and overall data visibility.
This role involves working hands-on with CRM platforms, automation tools, APIs, webhooks, dashboards, and system integrations to streamline processes and improve operational efficiency. You will collaborate closely with Sales, Marketing, Operations, and other cross-functional teams to translate business requirements into scalable and reliable system solutions.
What You'll Do
● Business Process & Workflow Optimization:
○ Analyze existing business processes and identify opportunities for automation, simplification, and optimization.
○ Understand functional requirements from different teams and translate them into structured system workflows.
○ Continuously review workflows to improve efficiency, reliability, and scalability.
● CRM & Automation Management:
○ Build, configure, and manage workflows across CRM applications such as Zoho CRM, LeadSquared, Salesforce, or similar platforms.
○ Develop and maintain business automations using tools such as Make (Integromat), n8n, Zapier, or similar platforms.
○ Support CRM workflows related to lead lifecycle management, sales processes, and marketing automation.
○ Troubleshoot automation failures, workflow issues, and system errors proactively.
● Integrations, Data & Reporting:
○ Build and maintain data flows between business systems using APIs, webhooks, and third-party integrations.
○ Create and maintain dashboards and reports using Zoho Analytics, Looker Studio, or similar reporting platforms.
○ Ensure data accuracy, consistency, reliability, and appropriate structuring across connected systems.
○ Support business teams with improved visibility into operational and performance data.
● Additional Duties:
○ Collaborate with Sales, Marketing, Operations, and other stakeholders to gather requirements and implement system solutions.
○ Document workflows, automations, integrations, dashboards, and reporting structures for future reference and scalability.
○ Stay updated on automation tools, CRM capabilities, and emerging technologies that can improve internal processes.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
RequirementsWho You Are
● Must-Have:
○ 1–2 years of hands-on experience working with CRM platforms such as Zoho CRM, LeadSquared, Salesforce, or similar tools.
○ Hands-on experience with at least one automation platform such as Make, n8n, Zapier, or similar.
○ Working knowledge of Zoho Analytics, Looker Studio, or similar dashboarding and reporting platforms.
○ Basic understanding of APIs, webhooks, and system integrations.
○ Strong analytical, problem-solving, and structured thinking skills.
○ Good communication and stakeholder management skills.
○ Strong attention to detail with the ability to take proactive ownership of tasks.
● Should Have:
○ Familiarity with Deluge, SQL, or similar scripting/query languages at a basic level.
○ Experience working with CRM workflows, lead lifecycle management, and sales or marketing automation.
○ Understanding of database concepts, data structures, and relationships between systems.
○ Ability to troubleshoot workflow and automation issues systematically.
● Nice to Have:
○ Exposure to event tracking, user journey mapping, or behavioral data flows.
○ Experience building or supporting integrations across multiple business applications.
○ Exposure to designing scalable automation systems and process documentation.
BenefitsWhy Join IIDE?
● Work with one of India's fastest-growing digital education brands.
● Gain hands-on experience in building scalable business automation systems.
● Work across real-world CRM integrations, workflows, dashboards, APIs, and reporting systems.
● Gain exposure to end-to-end processes across Sales, Marketing, Operations, and other business functions.
● Take ownership of systems and automation initiatives that directly improve business efficiency.
● Grow in a fast-paced, systems-driven environment with opportunities to experiment, learn, and implement new technologies.
Who You'll Thrive As
You're someone who:
● Enjoys understanding how processes work and finding smarter ways to improve them.
● Thinks in a structured, logical, and process-oriented manner.
● Has strong attention to detail and cares about data accuracy and system reliability.
● Is comfortable troubleshooting problems and getting to the root cause rather than applying temporary fixes.
● Takes proactive ownership and follows tasks through from requirement gathering to implementation.
● Enjoys working with technology, automation tools, integrations, and data.
● Can collaborate effectively with both technical and non-technical stakeholders.
● Is curious, adaptable, and willing to quickly learn new tools and technologies.
