Job Overview:
As a Junior Associate Solutions Consultant, you’ll support our sales and solutions consulting teams by providing technical and functional support on key opportunities in our SMB market segment. You will work to quickly understand customer requirements and demonstrate how Zendesk solutions will address them.
You must be both sales focused and technically savvy. You’ll be the technical bridge between our Sales team and their customer prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and presenting technical information in virtual meetings and possibly an occasional onsite meeting.
This role will be your opportunity to develop and grow your professional skills through training, mentorship opportunities, and industry events. You’ll gain exposure to multiple Go To Market functions and gain valuable experience in direct customer engagement.
Key Responsibilities:Sales and Presales Support: Assist the sales and solutions consulting team in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives.
Cross-Functional Collaboration: Work closely with various teams within the Go-to-Market organization to understand different functions and how they contribute to overall business goals.
Market Research and Analysis: Conduct market research to identify trends, customer needs, and competitive landscape, providing insights to inform strategic decisions.
Marketing Initiatives: Collaborate with the sales and marketing teams to support campaigns, create content, and help drive demand for Zendesk solutions.
Education and Experience: Bachelor’s degree in Business, Computer Science, Communications, or a related field with applicable coursework.
Skills: Strong analytical and problem-solving skills, excellent written and verbal communication abilities, and proficiency in office productivity software.
Awareness: AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications are ideal.
Work Experience: An internship or relevant experience in sales, call centers, or customer service is a plus but not required.
Attributes: A proactive and adaptable mindset, eagerness to learn, and a passion for technology and customer experience.
Professional Growth: Opportunity to work in a collaborative environment with industry leaders and gain exposure to various aspects of the business.
Mentorship Program: Access to mentorship from experienced professionals to guide your career development.
Inclusive Culture: An inclusive workplace that values different perspectives and encourages innovation.
Benefits: Competitive salary, health and wellness benefits, and opportunities for career advancement.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- Bachelor's degree in Business, Computer Science, Communications, or related field with applicable coursework.
- Being sales focused and technically savvy (able to bridge Sales and technical discussions).
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Proficiency in office productivity software.
- Awareness of AI technologies (LLM, ChatGPT).
- Awareness of web/scripting technologies (HTML and CSS).
- Familiarity with SaaS applications.
- Internship or relevant experience in sales, call centers, or customer service.
- Proactive and adaptable mindset, eagerness to learn, and passion for technology and customer experience.
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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