The mandate of the Credit Management and Banking Operations in Canadian Tire Bank is to build familiarity with our credit card customers to strengthen their relationship with Canadian Tire Corporation. The Credit Risk Late-Stage Customer Management team uses data, systems, and analysis to execute and optimize customer strategies to balance risk with reward. The primary responsibility of this position is to maintain, develop and improve the Credit Risk Control System and Credit Risk Reporting. This role also provides day-to-day support for Credit Risk processes and operating platforms.
What you will do:
Manage Audit, Compliance and Enterprise Risk Management requirements for Credit Risk and Banking Operations.
Maintain and improve the overall control system and retain evidence of those controls.
Consult with internal stakeholders and external auditors as required.
Deliver accurate, timely reports on portfolio performance and risk monitoring processes.
Coordinate updates of Operating Directives and Standard Operating Procedures.
Provide operational support to Credit Risk in areas such as TSYS, New Account Processing, Credit Bureau Accessing/Reporting, and Bankcard Account Management.
Monitor profile approvals of Credit Risk systems and data access.
Provide disaster recovery and business continuity support.
What you bring:
Post-Secondary Education (Mathematics, Statistics, Business, or quantitative discipline) or equivalent work experience in Financial Services.
Excellent written, facilitation and verbal communication skills.
Strong attention to detail, organizational skills, and ability to manage multiple projects.
Demonstrated ability to problem solve and develop solutions that meet business needs.
Must be able to work independently and seek answers when help is needed.
Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving financial environment.
Action oriented, and comfortable taking calculated risks to better serve our customers and business.
Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business.
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward.
Curious, and ready to take on new challenges and are open to doing things differently to help us evolve.
Computer experience, specifically with the Microsoft Office Suite – Excel, Word, PowerPoint.
Programming knowledge SAS and/or SQL
Nice to have:
Knowledge of Risk Management and Credit Cards.
Knowledge of Credit Bureau facilities.
Knowledge of TSYS system and capabilities.
Knowledge of Bank Operating Directives.
Broadband Salary Range: $44,000.00 and $73,000.00
Our typical hiring range is between $50,000.00 and $53,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. #LI-NZ2
This posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Skills Required
- Post-secondary education in mathematics, statistics, business, or another quantitative discipline, or equivalent financial services experience
- Excellent written, facilitation, and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple projects
- Problem-solving ability and capacity to develop business solutions
- Ability to work independently and seek assistance when needed
- Critical thinking and ability to analyze and visualize information
- Collaborative relationship-building and influencing skills
- Computer experience with Microsoft Office Suite, including Excel, Word, and PowerPoint
- Programming knowledge in SAS and/or SQL
- Knowledge of risk management and credit cards
- Knowledge of credit bureau facilities
- Knowledge of the TSYS system and its capabilities
- Knowledge of bank operating directives
What We Do
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway. CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities. For more information, visit corp.canadiantire.ca.
