Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
This position combines strong software engineering foundations with hands-on experience across modern AI platforms, including Glean, Microsoft Copilot, and AWS Bedrock.
What you will be doing:
Build, configure, and optimize AI agents across Glean, Copilot, and AWS Bedrock.
Implement RAG patterns, prompt engineering, and structured output workflows where required.
Integrate enterprise data sources (SharePoint, Dynamics, Confluence, ADO, Fabric) into AI solutions.
Develop and maintain reusable components, APIs, and automation modules for AI-driven use cases.
Write clean, maintainable code using modern programming languages (Python, TypeScript/JavaScript, C#, or similar).
Design and develop microservices, APIs, and serverless functions to support AI and automation workflows.
Build automations using enterprise tools (e.g., Power Automate, custom APIs, scripting).
Follow engineering best practices including CI/CD, version control, unit testing, and documentation.
Implement and maintain integrations between AI platforms and enterprise systems.
Is this opportunity right for you? We are looking for candidates who have:
Bachelor’s degree in computer science, Engineering, Information Systems, or related field.
1–3 years of experience in software engineering, automation development, or AI engineering.
Hands-on experience with at least two enterprise AI platforms (Preferred) :
Glean AI,
Microsoft Copilot,
AWS Bedrock, or equivalent LLM frameworks.
Strong programming skills in one or more modern languages (Python, JavaScript/TypeScript, C#, Java, Go, etc.).
Experience building APIs, integrating data sources, and working with cloud services (Azure, AWS).
Familiarity with version control (Git), CI/CD pipelines, and modern DevOps practices.
Ability to analyze complex technical problems and deliver high-quality solutions
CSGer Perks & Benefits
Work from Home
Employee Belonging Groups
Medical / Dental / Life Insurance
Meal Voucher
Day-care benefits
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Location(s):
Brazil RemoteColombia Remote, Mexico RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
- 1-3 years experience in software engineering, automation development, or AI engineering.
- Hands-on experience with at least two enterprise AI platforms (Glean, Microsoft Copilot, AWS Bedrock, or equivalent).
- Strong programming skills in one or more languages: Python, JavaScript/TypeScript, C#, Java, Go.
- Experience building APIs, integrating enterprise data sources (SharePoint, Dynamics, Confluence, Azure DevOps), and working with cloud services (Azure, AWS).
- Familiarity with version control (Git), CI/CD pipelines, and modern DevOps practices.
- Experience implementing RAG patterns, prompt engineering, and structured output workflows.
- Experience designing and developing microservices, serverless functions, and automation modules (Power Automate, custom APIs, scripting).
- Ability to analyze complex technical problems and deliver high-quality solutions.
CSG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSG and has not been reviewed or approved by CSG.
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Flexible Benefits — A remote‑first, work‑from‑anywhere approach and paid volunteer time off are emphasized as core parts of the package. This flexibility is highlighted alongside standard health coverage and time‑off offerings.
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Leave & Time Off Breadth — Unlimited or generous PTO, paid holidays, separate sick time, and parental leave are described as standout elements, with mentions of an optional PTO buyback in some cases. These practices position time off as a notable strength.
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Retirement Support — A 401(k) with company match and immediate vesting is presented as a strong component of the package. This supports longer‑term financial security for employees.
CSG Insights
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey. That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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