The Role
Manages assigned asset-recovery portfolios, follows up with debtors, arranges payments, conducts motorcycle repossessions, and submits daily reports. The role targets monthly collections, timely case resolution, stolen-asset recovery, stakeholder coordination, and accurate ticketing. It also involves networking with local leaders, administration, and police, managing approved petty-cash expenses, supporting inventory handovers, and recommending customer-friendly recovery solutions. The officer must operate a motorcycle in field locations and maintain professional relationships with clients and internal teams.
Summary Generated by Built In
WE ARE HIRING!!!!
JOIN OUR TEAM
We are seeking to recruit a dynamic, competent, and experienced individual to fill the vacant position of a Junior AF Recovery Officer Watu Uganda.
POSITION SUMMARY
JOB TITTLE; JUNIOR AF RECOVERY OFFICER
DEPARTMENT; AF RECOVERY
REPORTS TO; RECOVERY SUPERVISOR
DUTY STATION; IGANGA, BWEYALE & LIRA
Role Summary; the role of a Recovery Officer (RO) is constantly follow-up clients/debtors to make payments prior re-possession proceedings commence.
The RO also advises clients/ debtors on payment arrangements, handles enquiries and provides administrative assistance (reports) to the team after re-possession/ recovery of an asset (bike) has been done
Key Duties and Responsibilities; TASKPortfolio
Management and Planning
MINIMUM JOB REQUIREMENTS
Mode of Application;
All suitably qualified and interested candidates should send their updated CVs the link that will be provided
https://watu.applytojob.com/apply/vQTiCKyRwT/Junior-AF-Recovery-Officer
Deadline for Submission; Monday 28th September 2026 and only shortlisted candidates will be contacted
Note: Only shortlisted candidates will be contacted. Any efforts to influence the recruitment process will lead to automatic disqualification.
JOIN OUR TEAM
We are seeking to recruit a dynamic, competent, and experienced individual to fill the vacant position of a Junior AF Recovery Officer Watu Uganda.
POSITION SUMMARY
JOB TITTLE; JUNIOR AF RECOVERY OFFICER
DEPARTMENT; AF RECOVERY
REPORTS TO; RECOVERY SUPERVISOR
DUTY STATION; IGANGA, BWEYALE & LIRA
Role Summary; the role of a Recovery Officer (RO) is constantly follow-up clients/debtors to make payments prior re-possession proceedings commence.
The RO also advises clients/ debtors on payment arrangements, handles enquiries and provides administrative assistance (reports) to the team after re-possession/ recovery of an asset (bike) has been done
Key Duties and Responsibilities; TASKPortfolio
Management and Planning
- Manage Assigned repossession file and ensure all cases are attended without leaving some cases pending.
- Ensure repossession cases are handled concurrently with recovery (Collection) to ensure targets set are met
- Daily reports are submitted on time to recovery chat platform, with comprehensive reporting in all platforms.
- Proper utilization of company resources and ensure reduction of cost.
- Ensure there is clear understanding of portfolio assigned and planning prior.
- Timely and accurate reports
- Meeting targets set and at approved costs
- Proper and efficient utilization of resources including Motor bike, laptops, phones, data bundles, airtime and any other allocated resource including time.
- Ensure the module accounts are attended on daily basis with promptness for both online and offline assets and daily target are met.
- Ensure push for payments from clients before repossession so as to reduce loses & costs associated with repossession.
- Fast response of accounts and ensure all cases are resolved with promptness
- Maintain and submit daily reports regarding repossessions, collections, client riders, emergencies and ticket shared immediately, correctly and comprehensively.
- Ensure all field activities and incidences are reported on time.
- To work together with all departments at the branch and ensure recovery involvement.
- Collaborate with branch manager and Inventory for smooth flow of work in handing over bikes to warehouse.
- Ensure professional relationship is upheld with all stakeholders both internal and external.
- Establish a robust network at the branch with all stake holders in recovery from Boda boda leaders, local administration and police, and keep a data base.
- Quick and timely response of recovery of stolen assets is desired with proper consultations and follow up made.
- Comprehensive reporting of single case when attended.
- In area of operation the staff is advised to recommend friendly solution based approaches that fit client needs and brings about efficiency in recovery operations.eg policy review recommendation.
- With consultation with supervisor who is the first approver with acceptable minimal expense.
MINIMUM JOB REQUIREMENTS
- The Ideal candidate Must be a holder of a Bachelor’s degree/ Diploma in Microfinance or any related field with knowledge and relevant work experience of not less than five (5) years working experience in Credit Management, Loan recovery and Collections or similar role
- Excellent communication and interpersonal skills, ability to speak the languages commonly spoken in the area.
- Strong organizational and multitasking abilities.
- Ability to handle inquiries and concerns with patience and professionalism.
- Attention to detail and a commitment to accuracy.
- Problem-solving skills and a proactive approach to customer service.
- Team player with a customer-centric mindset.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Well-developed computer skills, including proven ability to use google sheets and company systems
- Reporting skills and deadline-driven
- Must be able to ride well a motorcycle and must possess a valid riding permit class A
Mode of Application;
All suitably qualified and interested candidates should send their updated CVs the link that will be provided
https://watu.applytojob.com/apply/vQTiCKyRwT/Junior-AF-Recovery-Officer
Deadline for Submission; Monday 28th September 2026 and only shortlisted candidates will be contacted
Note: Only shortlisted candidates will be contacted. Any efforts to influence the recruitment process will lead to automatic disqualification.
Skills Required
- Bachelor's degree or diploma in Microfinance or a related field
- At least five years of experience in credit management, loan recovery, collections, or a similar role
- Excellent communication and interpersonal skills
- Ability to speak languages commonly used in the operating area
- Strong organizational and multitasking abilities
- Ability to handle inquiries and concerns patiently and professionally
- Attention to detail and commitment to accuracy
- Problem-solving skills and a proactive customer-service approach
- Team-player attitude and customer-centric mindset
- Multitasking and time-management skills, including task prioritization
- Computer skills, including proficiency with Google Sheets and company systems
- Reporting skills and ability to meet deadlines
- Ability to ride a motorcycle well
- Valid Class A riding permit
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The Company
What We Do
Watu is an asset financing company revolutionising financial inclusion across the globe. We are building an ecosystem for unbanked and underserved individuals by providing access to mobility and connectivity assets that enhance digital literacy, economic growth, quality of life and opportunity.
