JOB TITLE: Jr. Workforce Analyst
LOCATION: Las Vegas, NV (onsite)
The Company:
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.
Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.
The Role:
The team at Sunbit is looking for a self-motivated and ambitious Junior Workforce Analyst join our team in Las Vegas, Nevada. You will support the Customer Service leadership team by developing and maintaining agent level dashboards and Real-Time call queue monitoring as well as providing insight/analysis of call handling effectiveness and all Key Performance Indicators (KPIs) via accurate reporting.
Please Note: This position is in a Call Center, in office (non-remote) environment
RequirementsWhat You'll Be Doing:
- Ownership of site, leader, agent-level dashboards, and gamification initiatives.
- Producing and analyzing management reports to support inbound and outbound operations.
- Acting as the main point of contact for volume forecasting, ensuring accurate forecasts across multiple business lines.
- Ensuring strategic alignment through forecast modeling, collaborative planning, and effective communication.
- Collaborating with cross-functional teams to identify opportunities, implement solutions, and measure improvements to meet business objectives.
- Clearly communicating forecasted workload, assumptions, changes, and inputs to relevant stakeholders.
- Partnering with leaders and their teams on capacity planning and resource strategy modifications.
- Leading process improvements to enhance efficiency and drive change management across multi-contact environments.
- Identifying opportunities to improve contact center metrics and conducting deep-dive analyses to address forecasting deviations.
What You'll Bring:
- 6 months to 2+ years of experience in Operations or Workforce Management, with a strong understanding of business unit operations, systems, and WFM analytics, including forecasting and workforce planning.
- Strong quantitative and analytical skills, with proficiency in Excel and Google Sheets. Experience with APIs, SQL, and/or Sigma reporting is beneficial but not required.
- Experience with workforce management systems is preferred; Verint scheduling is a plus- please mention if you have experience with this tool.
- Proficiency in phone system reporting and scheduling tools such as Verint, NICE, IEX, Cisco, and Five9.
- Expertise in emerging practices and technologies for workforce planning, scheduling, and forecasting.
- Ability to identify process improvement opportunities, recognize patterns, and implement effective solutions.
- Excellent interpersonal, written, verbal, and listening communication skills.
Why Choose Sunbit?
Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.
People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.
The Perks:
- Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Team based strategic planning + Team owned deliverables
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
Recruitment Fraud Disclaimer
We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.
We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.
#SunbitHP
Skills Required
- 6 months to 2+ years of experience in Operations or Workforce Management
- Understanding of business unit operations, systems, workforce management analytics, forecasting, and workforce planning
- Strong quantitative and analytical skills
- Proficiency in Microsoft Excel and Google Sheets
- Experience with APIs, SQL, and/or Sigma reporting
- Experience with workforce management systems
- Experience with Verint scheduling
- Proficiency in phone system reporting and scheduling tools such as Verint, NICE, IEX, Cisco, and Five9
- Knowledge of emerging practices and technologies for workforce planning, scheduling, and forecasting
- Ability to identify process improvement opportunities, recognize patterns, and implement effective solutions
- Excellent interpersonal, written, verbal, and listening communication skills
Sunbit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sunbit and has not been reviewed or approved by Sunbit.
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Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, and vision coverage alongside related supports like life insurance and spending accounts. The overall offering is often described as solid by US tech/fintech norms, even when details vary by role.
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Retirement Support — Feedback suggests a 401(k) with company matching is part of the rewards package. This is positioned as a core, consistent element of the overall benefits offering.
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Leave & Time Off Breadth — Feedback suggests time-off benefits can be generous in some roles, including listings of unlimited PTO and paid holidays. At the same time, certain postings indicate a more traditional fixed PTO structure, implying variability by role type.
Sunbit Insights
What We Do
Sunbit is the preferred buy now, pay later technology of service providers and retailers fulfilling the needs of thousands of local communities. Sunbit eases the stress of buying everyday things by offering access to fast, fair and transparent payment options to people across the credit spectrum. Sunbit technology is offered in-store and online through more than 7,300 locations, including 1 in 4 auto dealership service centers, optical practices, dentist offices and specialty health care services. Payment options through Sunbit can be found at these establishments www.sunbit.com/shop-directory Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.
Why Work With Us
Sunbit technology is used to reduce the stress from daily purchases by helping shoppers realize the full potential of their buying power while providing local businesses with tools to sell easier. With experts in machine learning, retail, and financial services, we’re trailblazing new technology that helps lenders open the door to fair financing.
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