The Role
Key
Responsibilities
- Client
Liaison:
Act as the main point of contact for clients post-project implementation, ensuring
any technical issues are promptly addressed and resolved.
- Technical
Support:
Respond to client calls and emails, troubleshoot, diagnose, and resolve
software-related issues in a timely manner.
- Software
Installation & Configuration: Perform software installations, configurations,
and manage client databases.
- Code
Review:
Participate in peer code reviews and ensure adherence to company
programming standards and guidelines.
- System
Integration & Maintenance: Oversee the integration of software systems,
ensuring high-quality and efficient implementations.
- Documentation
& Reporting:
Create and maintain procedural documentation, along with generating
relevant reports for clients.
- Feedback
for Improvement:
Provide constructive feedback to the development team to help enhance
software and improve future implementations.
- Training: Conduct training sessions for
clients to maximize their use of the software.
- Task
Management:
Manage multiple open cases efficiently and prioritize tasks to ensure
completion on time.
Additional Duties: Perform any other tasks as assigned by the direct manager.
Requirements
Minimum
Requirements
- Education: Bachelor's Degree in Computer
Engineering, Computer Science, or a related field.
- Experience: At least 3 years of experience
in a technical support or implementation-related role.
- Training
& Certifications:
Relevant training programs and certifications.
- Languages: Fluent in Arabic and English,
both written and spoken.
Preferred Skills
& Qualifications
- Healthcare
IT Experience:
Knowledge of Hospital Information Systems (HIS).
- ERP
Systems Knowledge:
Familiarity with Enterprise Resource Planning (ERP) systems.
- Technical
Skills:
- Strong
understanding of languages and technologies such as:
- HTML, CSS, .NET,
SQL, C#, Angular, JavaScript
- Microsoft Power
BI, SSRS, and other Microsoft reporting tools
- DevOps practices
and tools
- Soft
Skills:
- Excellent
communication and problem-solving skills.
- Strong time
management and organizational abilities.
- Ability to work
effectively under pressure and manage multiple tasks simultaneously.
- Attention to
detail and a commitment to quality.
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The Company
What We Do
Doroob is a technology startup that specializes in navigation and location based solutions. Its main mission is to develop accurate maps for overlooked regions and communities worldwide, starting with Palestine. The Doroob Navigation app is interactive and social, relying on its user base for updated and accurate road and traffic information.
