We are looking for a Jr. Technical Support Engineer to support remote operations across client communication, support coordination, and technical assistance. This role is ideal for an entry-level candidate with a strong foundation in technical concepts and the ability to manage client support interactions.
Work Hours: Assigned employees will work according to Eastern Time schedules, with predefined overlapping hours to facilitate coordination with the Pakistan team.
Note: This role is currently hybrid; however, based on business needs, it may transition to an on-site role while continuing to follow Eastern Time hours.
Key Responsibilities
- Monitor and manage shared support channels, including the support mailbox and related platforms
- Review incoming client and internal requests to ensure timely acknowledgment and tracking
- Organize, document, and maintain records of ongoing support issues
- Communicate professionally with clients and provide timely updates
- Gather required information to assess and address issues
- Assist in triaging and prioritizing requests based on urgency and impact
- Coordinate with internal teams for timely resolution
- Maintain ownership and consistent follow-up on open items
- Participate in remote troubleshooting sessions where required
- Document actions, status, and next steps clearly
- Escalate issues when deeper technical review or on-site support is required
Scope of Work:
- Electronic security systems and access control
- Video surveillance systems
- Intrusion systems
- Network-connected devices
- IoT solutions
- PoE-powered technologies
- General remote support coordination
Requirements
- Bachelor’s degree in Electronics Engineering, Computer Engineering, IT, or a related field
- Basic understanding of:
- Electronics fundamentals
- Computer systems
- Networking fundamentals
- Exposure to JavaScript is a plus (not mandatory)
- Strong verbal and written communication skills in English
- Ability to manage multiple tasks and stay organized
- Strong follow-up and ownership mindset
- Good judgment in prioritization and decision-making
- Willingness to learn and adapt
- Ability to work independently and as part of a team
Skills Required
- Bachelor's degree in Electronics Engineering, Computer Engineering, IT, or related field
- Basic understanding of electronics fundamentals
- Basic understanding of computer systems
- Basic understanding of networking fundamentals
- Familiarity with electronic security systems and access control
- Familiarity with video surveillance systems
- Familiarity with intrusion systems
- Familiarity with network-connected devices and IoT solutions
- Familiarity with PoE-powered technologies
- Exposure to JavaScript
- Strong verbal and written communication skills in English
- Ability to manage multiple tasks and stay organized
- Strong follow-up and ownership mindset
- Good judgment in prioritization and decision-making
- Willingness to learn and adapt
- Ability to work independently and as part of a team
What We Do
LantroTech is a global technology company based in Pakistan that provides best-in-class IT services to an international clientele. Specializing in Estimation and Design, the company also offers a suite of services including web development, graphic design, and digital marketing. Their mission is to empower Pakistani tech talent to create transformative solutions and drive innovation across various industries globally.
