Confie

Jr Supervisor

Posted 3 Days Ago

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Tijuana, Baja California, MEX

In-Office

Junior

Agency • Insurance • Professional Services • Sales

The Role

Supervises retail collections operations, coaches collection agents, guides debtor negotiations, and manages personnel administration. Responsibilities include credit card batch processing, reporting, payroll preparation, training, information security, refunds, payment voids, and departmental motivational events. The role requires customer service or collections experience, leadership experience, insurance and payment-system knowledge, intermediate Microsoft Office skills, and advanced English proficiency.

Summary Generated by Built In

About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

Learn more at www.confiemx.com

Job Description

Investigates and resolves difficult collection problems. Interacts with debtors and helps guide the collection agents on best negotiation practices. Collection Supervisor will drive a successful collection team to mitigate bad debt expense.

Job Responsibilities

1. Administration of the daily operations of Retail Collections to achieve the goals and objectives including coaching sessions with all collection agents ensuring proper collection practices.

2. Manage the Credit Card Batch Process and understand the execution.

3. Responsible for planning motivational events in the department to create a sense of belonging.

4. Responsible for the safeguarding of the physical and electronic information of the transactions carried out by the department

5. Preparation of weekly, monthly, and quarterly reports for the presentation of department results.

6. Responsible for the administration and supervision of the personnel.

7. Responsible for the training and support of doubts of the personnel in his charge.

8. Preparation of the pre-payroll of the personnel under your charge

9. Contact between agents and debtors for negotiation best practices

10. Responsible for requesting refunds and void credit card payments due to overcharge

Requirements

Specialized knowledge

Knowledge of insurance policies, coverage, payment systems and insurance company guidelines. Accounting basic knowledge.

Computer knowledge

(Windows, Microsoft Office, Excel, Power Point) intermediate

Experience

Customer Service and/or Collection experience of 1 year. Leadership experience of 1 year.

Language

Advanced English level

Benefits

Competitive weekly salary
Monthly performance bonus
Legal benefits
Christmas bonus
Savings fund
Profit sharing (PTU)
Vacation days
Vacation premium
Extra paid days off
Private medical insurance and preventative care
Friendly work environment
Financing and discounts at local restaurants and coffee shops
Growth opportunities

Skills Required

Knowledge of insurance policies, coverage, payment systems, and insurance company guidelines
Basic accounting knowledge
Intermediate proficiency with Windows and Microsoft Office, including Excel and PowerPoint
One year of customer service and/or collections experience
One year of leadership experience
Advanced English proficiency

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The Company

HQ: Huntington Beach, CA

What We Do

Confie is the largest independent personal lines insurance agency and broker in the United States, operating as a leading call center in Tijuana that provides customer service, back office support, and sales for US insurance companies.