Jr. ServiceNow Developer

We are seeking a skilled and motivated Junior ServiceNow Developer to manage, design, and implement ServiceNow solutions for operations and development teams. The ideal candidate will be responsible for creating innovative proof-of-concept applications, designing workflows, and maintaining the platform in alignment with industry’s best practices. This role offers an exciting opportunity to work on complex ServiceNow implementations while collaborating with cross-functional teams to deliver high-quality solutions.

Key Responsibilities

·      Proven knowledge of basic ServiceNow functionality and ability to explain it new users.

·      Develop proof-of-concept applications on the ServiceNow platform to support business initiatives.

·      Design technological solutions based on functional specifications, ensuring efficient and scalable implementation.

·      Create, implement, and optimize ServiceNow workflows and procedures for streamlined processes.

·      Design and develop customized Service Portal pages and widgets to support business needs and enhance user experience.

·      Track, document, and resolve defects, ensuring issues are addressed in a timely manner.

·      Participate in User Access Testing (UAT) to gather feedback from stakeholders, including ITIL process owners and clients.

·      Manage update sets for transferring code to test and production environments.

·      Monitoring health, usage, and overall compliance of ServiceNow and its applications.   

·      Process automation within the ServiceNow instance and other Information Services applications.

·      Providing updates, status, and completion information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects.

Required Qualifications

Education

Bachelor’s degree from an accredited university in one of the following fields:

·       Computer Science

·       Software Engineering

·       Information Systems

·       Computer Engineering

·       Related technical discipline

Candidates from recognized technical universities such as Virginia Tech, Old Dominion University (ODU), or similar accredited institutions are encouraged to apply.

·      Demonstrated expertise in ServiceNow modules ITSM

·      Proven experience in configuring ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.

·      Proficiency in JavaScript

·      Excellent communication and collaboration skills, with the ability to gather and understand requirements from internal and external stakeholders.

·      Strong analytical, problem-solving, and decision-making skills.

·      Familiarity with Scrum or Agile development methodologies.

Experience (Desired)

·       0–2 years of software development experience (academic projects, internships, or entry-level experience acceptable)

·       Experience in ServiceNow modules ITSM

·       Experience in configuring ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.

·       Proficiency in JavaScript

·       Excellent communication and collaboration skills, with the ability to gather and understand requirements from internal and external stakeholders.

·       Strong analytical, problem-solving, and decision-making skills.

·       Familiarity with Scrum or Agile development methodologies.

Clearance

·       U.S. Citizenship required  

·       Active Secret Clearance OR ability to obtain a Secret Clearance