Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a Jr. Risk Associate to innovate, win, and grow with us in Portsmouth, NH/Hybrid.
The Jr. Risk Associate will be primarily responsible for authenticating sensitive business and bank account data for Paymode customers by applying investigative and analytical techniques to mitigate risk and fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of new network vendors.
Daily tasks include, but are not limited to, performing research to resolve any discrepancies in applications, independent caseload management following policies and best practices, escalating unverifiable or suspicious application details to cross-functional teams for in-depth risk analysis and review.
How you’ll contribute:
- Review and authenticate data elements of a Paymode Network application for B2B (Business-to-Business) Vendors to accept future payments through Paymode and continuously grow the network
- Process digital payment applications: ensuring information is complete and accurate, and working with customers (via phone and email) to obtain missing information
- Analyze data elements for discrepancies and red flags for potential counterfeit instruments
- Investigate suspicious activity to mitigate risk and identify fraudulent schemes such as account takeover attempts and business identity theft
- Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk
- Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures
- Interact with various levels of Leadership to clarify requirements and collaborate on process improvements
If you have the attributes, skills, and experience listed below, we want to hear from you!
- 1+ year of experience in a position reviewing and analyzing sensitive information (ideally financial)
- Effective communication (verbal/written) and customer service skills
- Adaptable self-starter with the ability to work independently as well as part of the team
- Detail-oriented, organized, and able to work well under pressure with a sense of urgency
- Experienced computer skills and proficient with Microsoft Office software
- A curious puzzle solver with analytical, research, and problem-solving skills
- Experience working in Banking, AML (Anti Money Laundering), Fraud, KYC (Know Your Customer) Due Diligence, on-boarding commercial clients, reviewing various business documentation highly preferred
- Experience with LexisNexis is preferred, but not required
- High School Diploma or GED required; Bachelor’s Degree in Criminal Justice, Criminology, Law, Accounting, Business, or similar course of study preferred (Not Required).
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
What We Do
Bottomline (NASDAQ: EPAY) makes complex business payments simple, smart, and secure.
Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions.
Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific.
