Jr. Researcher and Operations

Key Responsibility: 
Regular Research
- Execute and support recurring research programs across brands, following standardized research frameworks & question sets.
- Conduct data collection, analysis, reporting, and presentation in line with agreed timelines and quality standards, under manager’s supervision.
- Ensure consistency and comparability of insights across research cycles and brands.
Exploratory, Collaboration, and Quality Assurance
- Support ad-hoc or exploratory research initiatives as business priorities evolve.
- Adjust research focus and methods when new questions arise beyond the regular research cycle.
- Align with the Research Manager on research standards, synthesis, and cross-brand insights.
- Partner with Product, Growth, and Brand teams to identify knowledge gaps and inform product/ service improvements.
Research Operations and Administrative
- Manage end-to-end research participant recruitment (including outreach, scheduling, and project follow-up).
- Support data collection activities by handling session preparation, interview note-taking, and transcription.
Logistic and Documentation
- Prepare any relevant logistics/ equipment to ensure the research session runs properly (e.g. reserve room or transportation).
- Maintain and update the user/ participant database, ensuring accessibility and proper documentation.
- Be the point of contact for incentives management.
*) Research Ops. responsibilities are intended to support project execution efficiency and will be balanced against core research responsibilities.
Job Requirements:
General Criteria
- Background in UX/ Product/ Market/ Consumer Research, with at least 1 solid year of experience supporting and executing end-to-end research.
- Comfortable running structured, repeatable research independently, while also maintaining its quality and consistency.
- Familiar with analytical and synthesis skills, with the ability to translate findings into clear, decision-ready outputs.
- Demonstrated ability to handle multiple research projects/ scenarios while also ensuring the details and data quality.
- Able to manage research execution across multiple brands under a fixed cadence and tight deadline, under guidance and prioritization from the Research Manager.
- Clear written and verbal communication skills (including listening and note-taking): Open to guidance and quality review as part of regular delivery.
- Understand relevant computer software such as Google Docs/ Sheet/ Slides/ Form.
- Fluency in Bahasa Indonesia and English is a must.
Plus Points If:
- Experience working in large-scale tech organizations (e.g., Decacorn/ Unicorn environments).
- Hands-on experience operationalizing survey tools such as Google Forms, SurveyMonkey, or equivalent platforms.
- Exposure to networks with external market research agencies.
- Experience supporting research-related administrative work, either in-house or through agencies.