The Jr. Operations Analyst provides ongoing support to Synthesio clients post-"go live." Responsibilities include addressing client inquiries, maintaining technical requirements, communicating Synthesio’s value proposition, ensuring client satisfaction, and involvement in larger client projects. This role requires collaboration with team members in India, Mexico and Romania to cover 24/5 working hours, along with France, Singapore, and US within the rest of the Support Team.
You will be working within the Support Department, where we assist both clients and internal teams in utilizing the platform. You’ll be part of a team that is continually evolving, improving, and learning. In this varied and engaging role, you will:
Assist CSMs with Backoffice Tasks:
- Build and maintain dashboards
- Perform QA testing and manage crawling/rejection rates
- Source keywords/accounts and identify/integrate sources
- Handle translations, reports, newsletters, and data annotation (Lab Studio)
Service Clients:
- Maintain client dashboards, including query writing and data manipulation
- Support QA initiatives, track bugs, replicate issues, and liaise with tech support
- Maximize client value from Synthesio products by addressing usage inquiries
- Coordinate with the CSM for complex client requests to ensure satisfaction
- Ability to work independently
- Open mindset to always learn and relearn
- Excellent written communication skills
- Authoritative knowledge of technical products
- Strong multitasking abilities and privatization
- Meets deadlines and takes ownership
- Proficiency in MS Office Suite
- Fluent written and oral English
The Client Organization seeks to bring the best of Ipsos’ solutions to clients, and to be the ‘voice of the client’ inside Ipsos. The mission of the Ipsos Client Organization (CO) is to deliver greater value for our clients and profitable growth for Ipsos. The CO is comprised of senior executives from across the industry who are focused on building long-term client relationships by understanding their business context and priorities, and then identifying and penetrating the relevant buying points for Ipsos’ broad portfolio of services that address these needs.
Skills Required
- Ability to work independently
- Open mindset and willingness to continually learn and relearn
- Excellent written communication skills
- Authoritative knowledge of technical products
- Strong multitasking and prioritization abilities
- Ability to meet deadlines and take ownership
- Proficiency in Microsoft Office Suite
- Fluent written and spoken English
Ipsos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsos and has not been reviewed or approved by Ipsos.
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Leave & Time Off Breadth — Time-off policies include generous vacation allowances, paid sick time, volunteer days, Summer Fridays, and an extra birthday day in some regions. Allowances in some markets increase with tenure and include options to buy or sell holiday time.
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Healthcare Strength — Health coverage spans multiple medical plans, dental and vision care, an Employee Assistance Program, and employer-funded income protection and life assurance in certain regions. Private medical coverage is offered for some levels, alongside mental health support resources.
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Parental & Family Support — Paid parental leave is available across regions, with multi-month options and equal maternity and paternity leave in the UK. Flexible working approaches and family-friendly policies are emphasized.
Ipsos Insights
What We Do
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. This is why our passionately curious experts not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed and substance to everything we do. So that our clients can act faster, smarter and bolder. Ultimately, success comes down to a simple truth: YOU ACT BETTER WHEN YOU ARE SURE First listed on the Paris Stock Exchange: July 1, 1999 Total revenues in 2019: 2,003.3 million euros
