Jr Network Admin

The Jr. Systems Administrator supports the IT department in ensuring the stability, integrity, and efficient operation of the organization's IT systems. This role is primarily responsible for providing tier 1 help desk support, performing basic system administration tasks, assisting with hardware and software troubleshooting, and ensuring users receive timely and effective technical support. The Jr. Systems Administrator will also contribute to system monitoring, documentation, and ongoing process improvements.

Location: Fulltime onsite position at the HSI Eugene, OR Office

Requirements:

• Provide first-level support to end users for hardware, software, and network-related issues, ensuring a positive customer experience.
• Troubleshoot and resolve issues related to software and hardware (desktops, laptops, mobile devices)
• Monitor system performance and availability; track and report on usage patterns and trends.
• Researching options and making recommendations on enhancements to optimize availability and performance
• Install, configure, and maintain operating systems (e.g., Microsoft Windows 11) and standard software applications (e.g., Microsoft Office Suite).
• Assist in maintaining IT documentation including user guides, troubleshooting steps, and asset inventory.
• Support equipment setups for new hires and relocations, including imaging and deployment.
• Conduct basic user account and access management in Active Directory, Microsoft 365, or other platforms.
• Ensure systems are maintained in accordance with IT security and compliance policies.

Competencies:

• Adaptability - The ability to balance competing priorities in a fast-paced work environment
• Positive Interactions - Must have excellent interpersonal, verbal and written communication and demonstrated team-building skills
• Customer Focus - Demonstrates interpersonal, verbal and written communication skills and a passion to give excellent customer service
• Attention to Detail - Monitors and checks work or information and plans and organizes time and resources efficiently
• Time Management - Uses time effectively and efficiently to balance multiple tasks and prioritizes those that have greater importance

• High school diploma or equivalent required; Associate’s degree in Information Technology or a related field preferred.
• 1+ years of experience providing technical support or working in a help desk environment.
• Working knowledge of Microsoft Windows operating systems, Microsoft Office Suite, Microsoft 365, and general IT best practices.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP) is a plus.
• Familiarity with ticketing systems and IT documentation tools preferred.
• CompTIA A+, Network+, or other relevant certifications a plus.
• Strong communication and organizational skills.

• All the coverage you would expect- health, dental, vision, etc. 
• Generous vacation time. 
• Retirement benefits. We want to support your future and offer a generous $1:$1 company match.
• Career Growth: Full access to our LMS, learning resources and tuition reimbursement opportunity

This position has a hourly range of $24-26 USD. Where an applicant will ultimately fall within the stated range depends on a variety of factors, including, for example, geographic location and level of experience.